We have a great opportunity for a GP assistant to join a great team in Nottingham. You will be working within a forward-thinking Service, as part of a fantastic team with a wide range of great benefits.
The post holder will help the GP/clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s). They will carry out the administration elements of clinical audits, working alongside the Lead GP to ensure completion and dissemination of results. Support with ensuring clinical compliance and governance alongside the practice team.
Completing administrative tasks, combined in some areas with basic clinical duties such as monitoring patient blood pressure, body temperature, dipping urine, ECGs, phlebotomy, immunisations, wound care.
Sort all clinical post and prioritise for the GP/clinical team in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extract all information from clinical letters that needs coding and add to notes according to agreed protocols.
Review laboratory results and action according to agreed protocols
Arrange appointments, referrals, tests and follow up appointments of patients
Proactively contact patients to arrange appointments or follow up
Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
Help the GP/clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Carry out the administration elements of clinical audits, working alongside the Lead GP to ensure completion and dissemination of results
Support with ensuring clinical compliance and governance alongside the practice team
It will be necessary to attend and contribute to various internal and external meetings as requested
It is important to ensure good working relationships with all clinical and non-clinical staff to ensure the smooth running of the service, reporting any problems encountered to the relevant person.
To be considered for this exciting role, you must have:
Reception or customer care experience is essential
The person must be an excellent communicator both spoken and written
Must be well presented
Must have PC skills will be able to use basic Word, Excel and e-mail
Must be able to work within processes/procedures
Should be personable, polite and patient. Needs to have an empathy with patients, some of whom may not be so patient or polite because of anxiety
Needs to be able to remain calm in fraught circumstances
Needs to maintain confidentiality and data security
Needs to apply common sense when dealing with situations which do not fit the norm
Must be adaptable and comfortable dealing with changing priorities
Must be flexible to work different shifts as required by business needs
Must be a team player
An understanding of confidentiality is required and the ability to use own judgment
In return for your commitment:
Pay rates always above the national or London Living Wage - that means a minimum of £11 per hour nationally and £12.05 per hour in London in 2023.
27 days holiday a year (plus bank holidays) minimum for full-time staff.
NHS Pension scheme.
Annual pay review for all staff. A comprehensive induction programme.
Continuous training and development.
A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.