Job Description
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality for our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sounds sweet. Then come join us!
In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.
We are currently recruiting for:
Position: Store Manager
Location: Manchester
Job Type: Full Time, Permanent
What you’ll do
As Store Manager, a lot of responsibility will rest on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales.
This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that’s awesome for your community, your customers, and your employees. You will have the opportunity to change people’s lives.
Your key responsibilities will include:
Financial Performance
1. Actively work on the sales floor interacting with customers and employees to achieve the store sales goals.
2. Will be one of the top two (2) salespeople in the store. Lead all staff in world-class customer service to deliver on all financial goals of the organization.
3. Participate in the annual budgeting process, quarterly/monthly financial review meetings as needed, and other meetings as necessary for the financial health of the business.
High Performance Staff
4. Organise, implement, and validate staff training. “Training” will include but not be limited to sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
5. Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
6. Will conduct a bi-weekly leadership meeting with Service Lead, Sales Lead & Inventory lead to review prior 2-week performance as well as future planning.
Store Merchandising and Operations
7. Participate in the merchandising of the store to ensure professional, accessible, and inviting shopping experience.
8. Merchandising includes but is not limited to sorting, straightening, fixture arrangement, and feature displays.
9. Monitoring store supplies and ordering/purchasing as needed.
10. Responsible for exporting daily files into QuickBooks weekly.
Human Resources
11. Actively participate in all facets of human resources and staffing within the store. This includes interviewing potential employees, completing new-hire paperwork, scheduling, and disciplinary matters.
Miscellaneous Duties
12. Perform other duties as prescribed by management as needed
What you’ll bring to the team
13. Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
14. Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
15. Top-notch communication skills
16. Impressive attention to detail and a love for tinkering ‘til you figure it out
17. Eagerness to learn the ins and outs of servicing bicycles
18. A desire to continually learn proper service methods and new technologies
19. Learn the proper Point of Sale practices that relate to bicycle building.
20. Work directly with Service Managers to develop quality bicycle builds and expectations.
21. Efficiently complete daily work schedules and tasks.
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!
Benefits here at Trek:
22. 25 days annual leave per year, plus bank holidays
23. Discounted employee purchase scheme on bikes, parts and accessories
24. 24/7 employee assistance program
25. 24/7 virtual GP services and counselling services
26. Gym membership discounts and discounts on other health and wellbeing brands
27. Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
28. Discounted cinema tickets
29. Annual paid time off for charity work
30. Death in service benefit
If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.