Due to continued growth, we are looking to recruit a Customer Service Planner to join our team in the Barleylands Hub.
About the Role
Joining our team, you will be responsible for handling high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure that future jobs are scheduled in a way that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents through various communication methods including telephony and email.
Using our MSi system, you will actively schedule available operatives and subcontractors, discuss complex repairs, address demanding customers, and manage service failures, all while instilling customer confidence.
About You
Candidates should have:
* Previous administration experience
* Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment
* Effective communication skills with operatives, subcontractors, and residents
* Basic building maintenance knowledge, such as durations for various tasks
* Planning knowledge to sequence works or undertake them concurrently
* Ability to prioritize tasks and ensure jobs are within targets and scheduled appropriately
* Experience handling high volumes of calls and customer repair inquiries
* Good written and verbal English skills
* Proficiency in Microsoft Office
* Strong organizational and communication skills across different stakeholders
* Passion for service delivery and customer satisfaction
Note: This role requires working from the office located at Barleylands; hybrid working is not available.
Benefits
* 26 Days Holiday & Bank Holidays
* Enhanced Pension Plan
* Life & Accident Cover
* Share Save Scheme
* Enhanced Maternity & Paternity Pay
* Buy & Sell Holiday
* Flexible Working & Bank Holidays
* Cycle to Work Scheme
* Paid Volunteering Days
* Loyalty & Values Awards
* Funded Professional Subscriptions
* Eye Care Vouchers
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, refurbishments, compliance, and planned maintenance.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction.
We support the resettlement of armed forces personnel and are committed to diversity and talent development.
Please refer to the full job description upon completing your application. We review applications throughout the posting period and encourage early submission. We reserve the right to close the advert early if suitable candidates are found.
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