Job Description:
• Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight.
• Assist with daytoday service operations, providing cover across all the Service Mgt practices including but not limited to; incident, problem, service improvements, service design etc.
• Monitor service KPIs, ensuring services meet performance, quality, and compliance standards and communicate in service reviews
• Escalate complex issues appropriately while maintaining ownership including participation in Major Incident
• Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred