Golf Course Marshall - Harpenden VISION OF THE ROLE: It is the ambition for all BGL clubs to be recognised as the best golf and leisure facility in their local area. The Course Marshal role is a multifunctional position, although predominantly carrying out course marshal duties, the role may incorporate duties within Golf Reception, Driving Range and assisting with the delivery of the high presentation standards and service levels in all golf operation areas. Flexibility is pivotal both in terms of cross department working and availability at busy times to meet the seasonal demands of the business. MEASUREMENT OF SUCCESS: The Course Marshall will be measured against key criteria: Customer loyalty measured by Net Promoter Score (NPS) Golf Operations audits Head Professional reviews, operational feedback, and personal objectives RESPONSIBILITIES: Golf Reception Areas * Presentation standards of the starters hut. * Presentation standards of the first tee and surrounding areas. * Presentation standards, cleaning, and associated maintenance of buggies. * Presentation standards and cleaning of the rental trolleys. Golf Course * Audit golfers prior to teeing off to ensure players are members or have paid the appropriate green fee. * Supply briefing on etiquette, rubbish bins, pitch marks, pace of play to all golfers on the first tee. (Refer to BGL Course Marshal crib sheet). * Monitor golfers on all courses to ensure all golfers stay up with pace of play. * Conduct course tours to check all golfers are members or have paid appropriate green fee. * During course tours the teeing areas are to be reviewed to ensure rubbish bins are clear, discarded tees are placed in the tee tidies / bin, steps to tees are tidy, clean, swept and clear of debris / weeds and that litter on and around the course is picked up and placed in appropriate bins. * Notify players on the course in the event of dangerous weather conditions. * To be up to date with the local rules of the club. Health & Safety * Adhere to all BGL company policies and procedures. * Keep up to date with all assigned training and compliance training on the BGL Academy. Driving Range * Assist with maintaining the presentation standards and cleanliness of driving range facilities and as required the collection of range balls. * Assist with the daily range opening and lockdown procedures. People * Ensure personal level of compliance within the BGL Academy is 100% at all times. * Maintain a strong network with fellow BGL golf retail colleagues to support robust collaboration. Customer Experience - Ensure that all teams in golf operations deliver outstanding service levels to achieve maximum customer satisfaction.