Posted: 17 June
The role
Babington are currently supporting the recruitment of 4 Customer Service Agents who will commence their Business Admin SCQF 6 Qualification.\n\nAbout us - Marston Holdings\nMarston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.\nWe are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.\nNew starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. \n\nAre you passionate about helping others and looking to build a meaningful career?\nWe are looking for Customer Service Advisor to join our friendly contact centre team. In this role, you will support members of the public across a variety of channels: over the phone, email, and in writing â always providing clear, fair, and professional support.\nAbout the role:\nAs a Customer Service Advisor, you will be working in one of several specialist teams, which might include reviewing evidence, responding to letters, handling calls, or assessing video footage â all while following guidelines and making sure every customer gets the right help.\nWhat you will be doing:\nâ¢\tHandling inbound and outbound calls with care and clarity\nâ¢\tResponding to written enquiries with concise, evidence-based replies\nâ¢\tProcessing payments and resolving queries\nâ¢\tLogging interactions accurately across systems\nâ¢\tContributing to a supportive, high-performing team environment\n\n\nWhat's in it for you? \nâ¢\tHours: Great work life balance and only working 1 in 3 Saturdays!\nâ¢\tMonday to Friday, working shifts between 8am - 8pm\nâ¢\tEnhanced Maternity and Paternity Package NB subject to eligibility criteria\nâ¢\t25 days annual leave plus bank holidays\nâ¢\tStaff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing\n\n\n The successful candidate will be working towards achieving their SCQF 6 within Business Administration.\n\nThe successful candidate will gain real life skills within communication, administration and exploring the importance of building strong relationships with customers and colleagues within a professional environment. \nWhat we are looking for:\nâ¢\tStrong communication skills â both verbal and written\nâ¢\tCustomer service experience in a fast-paced setting\nâ¢\tConfidence using multiple IT systems\nâ¢\tA calm, empathetic, and solutions-focused approach\nâ¢\tAttention to detail and excellent time management\n
