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Clerical officer/receptionist

Sheffield
Sheffield-Teaching-Hospitals-Nhs-Foundation-Trust
Clerical officer
€23,000 a year
Posted: 20h ago
The role

Clerical Officer/Receptionist

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems.

Job overview

An opportunity has arisen for an enthusiastic individual to join our dynamic and supportive MSK Therapy Services Teams based at the Northern General Hospital and the Royal Hallamshire Hospital. The teams provide a reception and administrative service to the patients attending Occupational Therapy and Physiotherapy as well as to the MSK Therapy staff.

This post would be based at the Northern General Hospital, but also may be required at the Royal Hallamshire Hospital so flexibility would be essential.

Applicants will have experience of working with the public and in a team environment. You will be an excellent communicator with the ability to organise your time and workload efficiently and work on your own initiative.

Basic keyboard skills and a working knowledge of computers is an essential requirement. Appropriate training would be given to the post holders along with regular support sessions.

Main duties of the job

To contribute to the delivery of an efficient and effective administrative service within the Department. The NHS administrative workforce is focused on the ultimate outcome of quality hospital and patient care and has high standards when it comes to liaising with any person the service comes into contact with. They thrive on the busy nature of the role and remain positive, dedicated and determined to produce quality work for themselves and the team around them.

This vacancy is advertised on a fixed term contract basis for a period of a maximum of twelve months due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.

Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including commitments to professional development and policies that support employees in balancing their personal and professional lives.

Person specification

Education and Qualifications

  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
  • NVQ Level II in Business Administration, Customer Service, or IT

Experience

  • Experience of working within an office environment.
  • Experience of working in a public facing role.
  • Relevant experience within the NHS.

Further Training

  • Knowledge of/experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
  • Previous experience of Infoflex or 59R software.
  • Previous experience of PAS, Infoflex, SystmOne or Connect (area specific software).

Skills and Knowledge

  • Understanding of data protection issues and the ability to maintain confidentiality.
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill.
  • Ability to prioritise and work to strict/conflicting deadlines.
  • On-going commitment to personal development.

Eligibility and Sponsorship

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust.

Employment Checks

All employment with the Trust is subject to a number of NHS Employment Checks, including verification of identity, eligibility to work in the United Kingdom, references and qualifications, professional registration, a disclosure and barring record check and occupational health check if deemed necessary for the position.

Equal Opportunities

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.

Background Check Requirement

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and requires a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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