Security Officer - Permanent, Hounslow, TW8
42 hours per week – 4 days on / 4 days off (Days only, 7am - 7pm)
Your new role:
Ballymore is an independently-minded property developer with a multi award-winning portfolio of some of Europe’s largest urban development projects. We’re powered by our people - it’s what makes Ballymore, Ballymore. This ethos is only possible because of our people, who work as one team to constantly and consistently deliver developments to which we are proud to put our name. We are now looking for someone to join one of our prestigious sites as a Security Officer, providing excellent customer service to our residents.
Your new responsibilities:
* Maintain a safe environment for all people in the estate, including a constant Security presence.
* Meet and greet all residents, guests, and clients around the estate.
* Communicate with Concierge and assist with the smooth running of the site.
* Follow up on any recorded unusual behaviour, calling the police if necessary.
* Communicate with control regularly and ensure quick response to incidents.
* Conduct building rounds and PES patrols of the site as part of daily tasks.
* Accurately report any Security or Health and Safety issues or incidents and archive all onsite records, including police liaison.
* Maintain a safe environment at all times.
* Handle all requests and enquiries (both in person and by telephone) efficiently, professionally, and promptly.
* Participate in reviewing and maintaining policies, company rules, and Ballymore quality standards as part of the Estates Team.
* Liaise with management and follow instructions accordingly.
* Provide a bespoke 5-star service to residents, dealing with tasks and requests efficiently and promptly.
* Report accidents in the accident report book and escalate serious incidents to management immediately.
* Maintain confidentiality regarding residents, Ballymore business, and personnel.
* Provide clear, up-to-date information during and after shifts, including event summaries and handovers.
* Ensure firefighting apparatus is accounted for and maintained.
* Report any cleaning or maintenance issues around the estate.
* Report emergencies, lease breaches, serious defects, or matters likely to lead to formal complaints to management.
What you need to succeed:
* Current SIA Licence
* Polite, confident, and patient demeanor
* Ability to multi-task and manage time effectively
* Strong verbal and written communication skills
Ballymore operates as an equal opportunities employer.
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