Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. Withmore than 50,000 customersacross the world, we’re achievingthat goal.Butwe knowwe can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see whywe’re consistently recognized by Gartner, Forrester and IDCas a category leader in the marketplace. Learn more atflexera.com
The User Experience Research Manager is integral to guiding product strategy and development by overseeing a team of skilled researchers focused on mitigating risk and strengthening decision-making. Reporting to the VP of User Experience, this role advocates for research excellence, ensures user insights are effectively incorporated into product strategies, and works in close partnership with Product and Engineering. Through strong leadership, the manager ensures that the research team consistently delivers actionable, high-value insights to advance user experience and support overall business objectives.
Key Responsibilities:
1. Lead and mentor a team of UX researchers, fostering a culture of curiosity, rigor, and continuous improvement.
2. Advocate for the value of user insights across the organization, partnering across departments to capture a 360 view of the customer.
3. Develop and implement research strategies aligned with product and business goals, prioritizing activities for maximum impact in partnership with product management.
4. Oversee the planning and execution of qualitative and quantitative research, including usability studies, interviews, surveys, ethnography, and competitive analysis.
5. Establish and track team objectives and KPIs, ensuring research outcomes are measurable and support organizational priorities.
6. Synthesize and communicate research findings clearly to stakeholders at all levels, enabling data-driven decision making.
Qualifications:
7. Proven experience leading UX research teams in an enterprise or SaaS environment.
8. Deep expertise in a wide range of research methodologies and tools (e.g., usability testing, surveys, interviews, analytics platforms).
9. Strong strategic mindset with the ability to connect research insights to business outcomes.
10. Exceptional communication and storytelling skills, with a track record of influencing product and business decisions through research.
11. Experience building and scaling research processes and cross-functional partnerships.
12. Ability to manage multiple projects in a fast-paced, dynamic environment.
13. Familiarity with design and research tools (e.g., Figma, Dovetail, Maze) and collaboration platforms (e.g., Miro, Jira, Confluence).
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Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity, Equity, and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.