As a Service Manager you will provide leadership and oversight of the IT run framework, including incident, problem, change & knowledge management, monitoring performance metrics and driving continuous improvement to minimise disruption of IT change and improve overall service quality.
This exciting opportunity will allow you to oversee the delivery of IT services to ensure they meet business needs and quality standards within Data & Functions Technology Delivery. This pivotal role sits within the IT Service Management & Application Support team, who have oversight of the IT run services for a broad range of business areas, including Fraud, Risk, HR, Marketing, Finance, Treasury and Data & Analytics.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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