GBS Purchase to Pay (PTP) Service Delivery & Process Lead – Finance – Global Business Services – Glasgow – Full Time. Working pattern: 2 days in office, 3 days remote.
We are seeking a proactive, commercially minded and detail‑focused Purchase to Pay (PTP) Process lead with strong service delivery and process management experience.
Key Responsibilities
Process Ownership & Governance
* Own and maintain the end to end Purchase to Pay process, including vendor management, invoice processing, disbursements, expenses, supplier reconciliations, queries and payments.
* Define and maintain clear process standards, controls and operating procedures, ensuring consistency and compliance across all supported locations.
* Ensure robust controls are embedded and operating effectively, regularly monitoring compliance, data integrity and risk exposure, and driving remedial action where required.
* Ensure compliance with relevant legal, regulatory and firm policy requirements in all jurisdictions supported.
Service Delivery, Performance & Continuous Improvement
* Accountable for end‑to‑end PTP service delivery performance, ensuring services are delivered in line with agreed SLAs, KPIs and customer expectations across all accounts payable teams.
* Monitor service performance, operational issues and control breaches, acting as the primary point of escalation for material PTP service delivery issues and driving timely resolution.
* Proactively identify service risks, capacity constraints and performance trends, implementing corrective actions to protect service quality and business outcomes.
* Develop and maintain process performance metrics, providing insight into trends, root causes and improvement opportunities.
* Identify, prioritise and lead continuous improvement initiatives to enhance efficiency, quality, customer experience and scalability.
* Act as the PTP subject matter expert, providing guidance and challenge on process design, change initiatives and system enhancements.
Stakeholder & GBS Collaboration
* Provide clear service performance reporting and insight to Finance leadership and key stakeholders, including service issues, root causes, remediation actions and improvement outcomes.
* Build and maintain strong working relationships with Finance leadership, accounts payable teams and key stakeholders across the firm.
* Liaise with stakeholders to understand business needs, assess priorities, manage issues and escalations, and communicate process performance and changes.
* Support the planning and execution of process migrations, transitions and transformations, ensuring minimal disruption and effective knowledge transfer.
Knowledge & Documentation
* Accountable for documenting PTP processes end‑to‑end, ensuring materials are accurate, accessible and fit for purpose.
* Develop and maintain globally aligned knowledge resources, supporting consistent delivery and onboarding across teams.
Essential Skills & Experience
* Proven experience in end‑to‑end Purchase to Pay process leadership within a legal or professional services environment.
* Demonstrated experience owning or overseeing service delivery for a global or multi‑location finance process, including performance management, issue resolution and continuous improvement within a GBS or shared services environment.
* Demonstrated experience designing, standardising and improving complex, cross‑functional processes.
* Ability to analyse performance data, identify root causes and drive sustainable improvements.
* Proven experience in developing talent and leading diverse teams through periods of process transformation.
* Strong stakeholder management skills, with the ability to influence and collaborate across functions and geographies, including virtual environments.
* Excellent communication and documentation skills, with the ability to translate complex processes into clear, practical guidance.
* Comfortable working in a fast‑paced, evolving environment with multiple priorities.
* Experience of working in a law firm and with Elite 3E are advantageous.
Benefits
* Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
* Join an award‑winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500.
* Career progression and development – Structured learning and development programs, secondment opportunities and internal mobility across global offices.
* Award‑winning for pro bono work and recognised as an inclusive firm, with global DEI initiatives, leadership programmes, and community impact through volunteering and sustainability.
* Perks include life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.
* Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining.
Equal Opportunity Employer
Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.
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