Overview
We\'re looking for a skilled Technical Writer to join our client\'s team and help make complex information simple, clear, and engaging for customers. If you love explaining things in a way that makes people\'s lives easier, this role could be the perfect fit.
Responsibilities
* Creating and maintaining clear, helpful support articles for the online Help Centre.
* Producing engaging video tutorials and walkthroughs to guide customers through software.
* Partnering with the Support Team to identify common queries and proactively create content that reduces support requests.
* Working closely with Product and Training teams to ensure documentation reflects the latest features and updates.
* Reviewing and updating existing resources so they remain accurate, relevant, and easy to use.
* Tracking how content is used and finding opportunities to improve our library of resources.
Qualifications
* Strong written and verbal communication skills, with the ability to explain complex ideas simply.
* Experience creating customer-facing help articles, guides, or tutorials.
* Comfortable using helpdesk platforms (ideally Intercom) and content management tools.
* Ability to plan, script, and record clear and engaging video content.
* Excellent attention to detail and commitment to accuracy.
* Strong organisational skills, able to manage multiple projects.
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