This role is responsible for the day-to-day management of the provision of payroll and HR administration services to WSCC employees and managers, WSCC schools, and external partners. The role will lead a team of c30 staff to deliver efficient and accurate transactions across all areas of payroll processes and HR administration. The post holder will be responsible for ensuring all transactions are processed efficiently, while also ensuring the team is appropriately skilled and supported to address and respond to a range of complex pay, pensions and HR questions and enquiries from WSCC managers, employees, schools, and external customers. The post holder will be responsible for ensuring the development, design, and implementation of compliant, efficient, and effective services and systems, and for overseeing the implementation activity to achieve improvements to customer experience. The role will be responsible for performance monitoring and management and for identifying opportunities for continuous improvement in service delivery. The postholder will manage and direct day-to-day operations, managing teams to deliver a highly valued service. This will include contributing to the development of teams and its service delivery function, setting targets and planning work, and acting as the overall professional specialist for the area of work, advising and making decisions with a full knowledge and understanding of services and regulations.