We'd love to hear from you if you're:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitudeWelcome & Service Team MemberThe successful candidate will join Lucy and her team as the face of our organisation. We often say that a visitor may spend their whole day on National Trust land but never realise it - but we aim to change that by engaging with our visitors with a warm welcome and the ability to offer the advice that can turn a good day out into a great one. You will be supported by experienced team members who will help train and develop you. You will be given the time to become comfortable and confident in your new role, and will gain a real understanding of your main site in Wasdale, but also our other valleys in Borrowdale and Buttermere as part of a wider North and West Lakes Team.Click here to find out more about this location Wasdale | Lake District | National TrustYou'll use your passion for the outdoors to help visitors get the most out of their trip. Putting yourself in the visitors, shoes you'll make the right recommendations and offer the right advice. You'll use your understanding and knowledge of the work we are doing to help keep the Lakes special for everyone, and will communicate that through stories to help the public understand who we are and what we do. Growing support for the National Trust is important, as it helps fund the conservation work we do. You will help the team to promote membership, volunteering and other ways that our visitors can help us keep this area special and safe for future generations to enjoy. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme (for roles that meet the salary criteria)Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust placesClick here to find out more about the benefits we offer to support you.Closing Date: 24th May 2026To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities StatementThe National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.Safeguarding StatementThe National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.175580IRC175580WasdaleFixed Term p/t (956 hrs py for 12 mo)Ends: May 24th As a Welcome and Service Team Member, you will be joining the Outdoor Welcome Team based in our large Lake Head car park in Wasdale. The site welcomes 300,000 people a year, most of whom will head up England’s highest mountain, Scafell Pike. The Lakes has led the way in helping people enjoy the outdoors for years and the rest of the country has looked to us when developing their own offer. Putting the National Trust on your CV is something employers will always be impressed by.Salary: £13.25 per hourContract Duration: Fixed term for 12 months Hours: 956 hours per year. This role is based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the 12-month period. Working Pattern: The successful candidate will work between 2 and 3 days each week through the main visitor season. Whilst it won’t be every weekend, it is important to know that there is a high amount of weekend and bank holiday working. That’s when the most visitors are about, and that’s when you can make the biggest impact!Interview Date: Friday 29th May at Wordsworth House & Garden, Main Street, Cockermouth, CA13 9RXIf there are any questions about this role, please do not hesitate to email: bruce.hardy@nationaltrust.org.ukWasdale, The Lodge, Wasdale, CA20 1ET13.25 per hour