As the Sales Advisor, youare the friendly face that greet our customers and embodythe heart of our brand.
You'llhave the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your roleisessential in creating welcoming experiences thatshowcasethe best ofour brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
Whilepreviousexperience in customer service and familiarity with fabrics are nice to have, they're not mandatory.
Qualifications
* Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
* Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
* Action-oriented: Proactive and driven to take initiative and get things done with quality.
* Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others' perspectives and needs.
* Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
* Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
* Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
Preferable but not mandatory
* Understanding of store operations & customer service skills from previous retail experience
* Confident in offering customers advice on fashion trends, materials, sizing etc.
Additional Information
This is a part-time TEMPORARY position with a contract of 16 hours a week.
Right to Work
This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Assessment Process
Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
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