Job Description
Contract Opportunity - Site Adminstrator/Scheduler - Glasgow
Join a leading independent technology and services provider as a Site Administrator / Scheduler.Job Overview:The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.Location: Glasgow G74 5LP Rate: An hourly rate, in-scope IR35, of £12.75 (PAYE) OR £16.54 per hour (via a Hays Approved Umbrella Company).Length: 18 May 2026 to 30 June 2027Work Schedule: 09:00 to 17:30Key Responsibilities
* Manage Incident and Request Queues.
* Liaise daily with customers.
* Book, reschedule, and manage customer appointments.
* Close jobs efficiently and accurately.
* Coordinate and manage the work distribution of onsite engineers.
* Adapt quickly to changing workloads, often at short notice.
* Ensure all tasks are completed within SLA targets.
* Maintain accurate records and documentation throughout all activities.
Technical & Administrative Duties
* Perform basic technical tasks (training and documentation provided), including:
* Configuration of mobile phones.
* Configuration of Android tablet devices.
* Update the Asset Management database to reflect stock movement.
* Receipt hardware deliveries and cross-reference them against assigned tasks.
* Manage Purchase Orders (POs):
* Ensure completed works align with the price book.
* Maintain and update the PO tracker.
* Assist the Team Lead with monthly billing and invoicing.
* Support small project quotations when required.
Customer Service & Communication
* Deliver high-quality customer service to prevent escalations.
* Provide regular updates and responses to customer queries.
* Advise and support customers to resolve issues effectively.
* Escalate issues appropriately when required.
* Build and maintain strong working relationships with customers.
* Identify recurring issues within queues and resolve them efficiently.
* Conduct further fault-finding during customer calls when scheduling jobs.
Governance, Compliance & Performance
* Act in line with Computacenter Information Security Policies.
* Report any potential or actual security incidents or risks.
* Ensure departmental SLA performance targets are met.
* Maintain and improve overall customer satisfaction levels.
* Understand and adhere to company policies and procedures.
* Demonstrate relevant Winning Together behaviours.
Knowledge, Skills & Experience
* Good working knowledge of Microsoft Applications.
* Strong organisational, time management, and prioritisation skills.
* Good administrative experience with high attention to detail and accuracy.
* Ability to follow technical documentation and configuration guides.
* Strong interpersonal, literacy, and numeracy skills.
* Technical aptitude desirable but not essential.
* Proven ability to build effective working relationships.
* Customer-focused mindset with problem-solving capability.
Additional Information:Interview Process: In Person / Teams/TelephonicHow to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4794127