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Client:
Insight Select
Location:
luton, bedfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
My client is seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This pivotal position involves providing guidance, training, and support to a team of New Business Assistants, ensuring smooth onboarding of clients across property and private client matters.
You will be the primary contact for queries, performance monitoring, and compliance oversight, working closely with senior management to develop processes that improve client service and operational efficiency.
Key Responsibilities:
* Lead, mentor, and support a team of New Business Assistants, managing workloads effectively and meeting service standards.
* Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening processes.
* Address complex client queries promptly and professionally.
* Monitor team performance, provide feedback, and support training and development.
* Ensure compliance with firm policies, audits, and regulatory standards.
* Assist with process improvement initiatives to enhance productivity and client satisfaction.
* Cover aspects of the Head of Operations role when required.
About You:
* Proven supervisory or managerial experience, preferably in legal, professional services, or regulated environments.
* Strong administrative skills with excellent attention to detail and time management.
* Effective communicator capable of engaging with clients and colleagues at all levels.
* Experience with compliance procedures and client onboarding.
* Proficient with IT systems, including practice management software.
* Proactive, solution-oriented mindset committed to delivering exceptional client service.
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