Customer Success Team Member
Oakham, Rutland (with hybrid working – one day per week from home)
About Us
Committed to delivering the very best, Firechief Global is a family-owned business that provides leading fire safety equipment for commercial and domestic premises.
We have a vision of a world where people can live and work free from the fear of fire. As the UK’s fastest-growing fire safety brand, every product we supply fits with our ethos of quality, reliability, and high performance, with Firechief products carrying a range of accreditations such as the BSI Kitemark, LPCB approval, MED certification, CE mark, and UKCA.
Operating from our Head Office in Rutland and Global Distribution Centre in Birmingham, we work with an extensive network of distributors, customers, industry contacts, and specialists, and hold stock of up to half a million products at any one time, available for immediate dispatch.
We are now looking for a Customer Success Team Member to join us on a full-time, permanent basis, working Monday – Friday, 8am – 5pm.
The Benefits
- Salary of up to £30,000 per annum DOE
- 23 days' holiday rising to 25 days after 3 years’ service plus bank holidays
- Private healthcare contribution
- Salary sacrifice EV scheme
- Cycle to Work Scheme
- Free parking
- Charity volunteer day
- Off-site team building events
This is a fantastic opportunity for you to bring your exceptional skills to our fast-growing organisation.
We will support you in developing strong technical knowledge, while giving you a front-row seat to how a fast-growing business operates. Alongside this, you’ll sharpen your commercial and customer success skills, providing a solid platform for progression as we continue to expand.
Plus, with hybrid working, wellbeing-focused support and recognition that reflects contribution, we’re a close-knit, people-first organisation that supports balance between professional and personal life.
So, if you’re looking for a role where your contribution matters and you can grow your career, then apply today!
The Role
As a Customer Success Team Member, you will support the smooth day-to-day delivery of our customer orders and enquiries, ensuring customers receive a fast, friendly and professional service.
Working as part of a close-knit team, you’ll process orders and requests accurately and provide technical guidance where needed. You’ll be building positive relationships with both new and existing customers.
You’ll support key accounts, engage prospects with the product range, and play an important role in driving retention by managing expectations around delivery, stock availability and ongoing service.
Additionally, you will:
- Process and manage enquiries, orders and quotations using our CRM
- Liaise with the warehouse team to ensure orders are fulfilled accurately and on time
- Track deliveries and provide accurate ETAs and proof of delivery
- Support sales activity through follow-ups, upsell and cross-sell opportunities
- Maintain accurate customer records
About You
To be considered as a Customer Success Team Member, you will need:
- Previous experience in a similar role or a co-ordinator position
- Outstanding telephone relationship-building skills
- Good written communication skills
- Strong time management and organisational skills
Other organisations may call this role Customer Service Assistant, Customer Service Representative, Customer Service Co-ordinator, Customer Care Administrator, or Customer Support Co-ordinator.
Webrecruit and Firechief Global are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to build lasting skills and shape your future as a Customer Success Team Member, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
All recruitment is strictly handled directly, and as such, we kindly request that recruitment agencies do not get in contact