Job Description
F&B Assistant - Woking
MEASUREMENT OF SUCCESS:
The Food & Beverage Assistant will be measured against key criteria:
Operating profit (derived from F&B, events, functions)
Annual measurement of staff engagement
Customer loyalty measured by Net Promoter Score (NPS)
Pass audits
Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives
KEY RESPONSIBILITIES:
* Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service.
* Greets customers utilising names where possible. Offers customers the menu and informs them of specials and menu changes, making suggestions, and answering questions regarding food, beverages, and service.
* Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division.
* Ensure that Health and Safety procedures are complied with at all times.
* Ensure personal level of compliance within the BGL Academy is 100% at all times.
* Ensure all BGL procedures and policies are adhered to.
* Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance. - Reviews daily bookings, functions sheets, table reservations etc.
* Effectively up sells other items on menu, e.g., appetisers, desserts, mixed drinks, wine, coffee, etc.
* Process orders through the ESP/check order system and serve as appropriate.
* Check orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out. - Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.
* Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner.
* Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required.
* Completes opening and closing procedures as per shift.
* Maintain a strong network with fellow Food & Beverage team members to support robust collaboration.
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OUR VALUES:
We expect all our staff to strive to:
* Maintain open and honest communication with our customers, both internal and external, at all times
* Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society
* Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
* Support each other in everything we do, recognised, and develop each individuals potential
* Take complete ownership of their own actions and have pride in what they do
* Deliver to our customer's consistent high levels of service, quality, and value in everything we do
* Look for alternatives to what we do seeking out and exploiting natural resources