Join us
as a Valet Attendant at The Dorchester Hotel, recognised as one of ‘The
Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year –
London’ at the 2024 AA Hospitality Awards. We continually strive to build and
nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.
We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Valet Attendant at The Dorchester Hotel, you will have a unique
opportunity to excel in your field. You will learn from your fellow Legends and
our award-winning learning academy to achieve the highest standards in craft,
service, and leadership.
What you’ll do
As a
Valet Attendant, you'll enjoy your work and take pride in delighting our
guests:
* You will be responsible of guest garments
from collection to delivery including processing the garments following care
instruction to ensure our guests receive nothing but the best experience.
* You will be responsible for seamless service,
attention to detail, pressing, packing and unpacking, quality checking of garments,
room moves and being flexible during the shift. This will include washing face
clothes, rags for Housekeeping and employee uniforms.
* Sometimes our guests have special requests; this
involves special set-ups for guest rooms, storage items to be delivered or to
be placed back after guest has left the hotel. Most of these requests are
fulfilled by our Laundry Valet.
The items
shared are the essence of a day in the life of a Valet Attendant, but we’ll
make sure you are provided with specifics on how we care for our hotel.
The
operational hours of work are shift-based and may be subjected to change. These
currently set as:
* Monday to
Sunday: 07:00 - 23:00
What you’ll bring
Essential Skills and Experience
* Attention to detail: You need to be careful when
handling clothes to make sure everything is neat, clean, and in good condition.
* Teamwork: You will work with other staff
members, so it's important to help each other and work well together.
* Time management: You need to keep track of time
and make sure tasks are completed on time.
* Organisational skills: You should be able to keep
different types of laundry items in the right place and return them to guests
on time.
* Basic knowledge of laundry
processes:
Training will be provided, but you should understand the basics of cleaning
clothes (washing, ironing, folding).
Preferred Skills
* Experience
in 5-star luxury environment
What you’ll get
* Complimentary Stays: Enjoy complimentary stays with
breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food and beverages
at selected bars and restaurants within the Dorchester Collection: Enjoy
Friends & Family stay discounts out hotels, Benefit from discounts at
various high street and online shops
* Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from
Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
care vouchers.
* Training and Development: Advance in your career by
accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
We partner with outstanding nationally recognised Apprenticeship providers.
* Social
Events: Participate in vibrant social events, including a summer party, winter
ball, pub quizzes, and cultural and milestone recognition celebrations.
* Referral Bonus: Earn a £1000 bonus when you
recommend a friend.
* Well-being Support: Access immediate well-being
advice because we care about our employees.
We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we
can support you through this process.