Operational Support Grade
The operational support grade plays a vital role in the day-to-day running of a busy prison.
You will be part of a supportive team doing various tasks, from security and searches at the gate to managing deliveries and supervising visitors. This varied and active job involves a combination of desk duties and more physical tasks such as lifting, carrying, and walking to accompany vehicles across the prison grounds.
Key aspects of the job include:
* Supporting the operational team with various tasks and duties
* Providing excellent communication skills and maintaining calm under pressure
* Working collaboratively as part of a team
As an OSG, you will work a variety of shifts, including weekend and night shifts, to ensure the smooth operation of the prison. This fast-paced role requires good judgment and common sense, making it an ideal career choice for those looking for a challenging and rewarding opportunity.
In this unique career, you'll have the chance to protect the public and make a positive impact on lives by supporting the essential work happening daily in our prisons. Unlike prison officers, your contact with prisoners is limited, although depending on the particular prison, you may interact with prisoners occasionally.
The OSG role provides significant knowledge and experience of how a prison operates, offering opportunities to move into other prison jobs, including the OSG to Prison Officer conversion scheme. You'll receive great training and opportunities for progression and development, as well as access to benefits such as:
* 25 days annual leave on appointment (increasing to 30 days after 10 years' service)
* 9 days bank, public, and privilege holidays
* Access to a paid Level 2 apprenticeship in customer service
* Season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme