Job Description
We’re recruiting for Customer Service Advisors to earn £23,809.50 per annum.\n\nCustomer Service Advisor benefits:\n\nIn return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.\n\nWe offer a great benefits package, in addition to a generous holiday entitlement of 28 days + bank holidays + a free belief day with the opportunity to buy & sell an additional 5 days per year\n\nTraining is included to prepare you for this role.\n\nCustomer Service Advisor role:\n\n * Deal with customer queries at the first point of contact (including: telephone calls, personal visits, emails, written correspondence and webmail queries) to meet both\n\ncompliance and customer satisfaction targets.\n\n * Ensure calls are prioritised and managed to a high standard. This includes recording work accurately and enabling repairs to be completed within agreed timescales.\n\n * Raise accurate works orders for our contractors to maximise first time fix and minimise the need for orders to be varied.\n\n * Respond quickly to emergency and urgent maintenance queries to safeguard customers and property.\n\n * Provide an efficient, courteous service to our internal and external customers during every interaction they have with us.\n\n * Resolve customer queries at the first point of contact wherever possible and take ownership of enquiries that require further action.\n\n * Use an empathetic approach if the customer has any reason to be dissatisfied and help to resolve their query to create positive customer experiences.\n\n * Work collaboratively with colleagues across the Property Directorate, and other teams across the company to improve service effectiveness.\n\n * Support the delivery of all administrative tasks within the rest of the Property Desk.\n\n * Carry out other duties as may be reasonably assigned from time to time by the senior management team.\n\n * To understand and comply with the company safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.\n\n * Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.\n\n * Play an active role in contributing to effective cross team working and provide cover for colleagues as required.\n\n * To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.\n\n * To comply with the company Health and Safety policies, procedures, and processes and to promote health and safety compliance for all.\n\n * To act at all times within the company policies, procedures and code of conduct and uphold commitments to Equality and Diversity\n\nCustomer Service Advisor pay:\n\n£23,809.50 per annum