Rossie is a multidisciplinary organisation which aims to help vulnerable children and young people prepare for independent living. We provide accommodation, bespoke care and individualised education, ensuring all areas of our young people’s health are being met. We have been caring for boys, aged 10-18, since 1857 and boys and girls, aged 10-18 since 1984. We are committed to helping our young people in care build strategies to cope with their past, while they prepare for their future. We deliver all our services in a safe and nurturing environment where our young people can grow, develop and thrive, at their own pace.
The closing date for completed applications for this post is 9am on Thursday 09 October 2025 and it is anticipated interviews will take place on Thursday 23 October 2025.
Hours: 37 hours per week (Monday to Friday, 08:30 - 16:30, with 36 minute unpaid daily break)
Salary: £29,013 - £33,537 (SCP 22 - 28)
JOB DESCRIPTION:
The Operations Officer will play a key role contributing to the smooth operational running of the organisation. This will include maintaining the effective operation of key functions, including the safety and security of young people in our care, our colleagues and visitors.
In conjunction with the duty and operational managers, the Operations Officer will contribute towards the safety and security of the campus and make appropriate operational decisions regarding resource management, ensuring staff and physical resources are managed effectively and efficiently deployed. The role will also include the recording and reporting of incidents and coordination of activities for young people campus wide.
The Operations Officer will have responsibility for operational campus security through the robust monitoring of internal CCTV and security procedures and oversight of associated paperwork.
The role will also perform a holistic Inspection focus by providing administrative support to operational functions across the year.
In conjunction with the Duty Manager and other relevant operational managers, assume collaborative operational responsibility for Rossie and its essential functioning:
* Planning, coordination and effective use of all resources for the purposes of safe operation during core operational hours through the coordination of ‘Planday’, ensuring consistent and effective shift cover arrangements
* Proactive planning and problem solving in relation to staffing issues, alerting senior managers in advance and where required
* During core operational hours (08:30 – 16:30) monitor the safety and movement of young people and employees
* Effective recording and quality assurance of all incidents on Behaviour Watch and coordination of post-incident support
* Ensure reporting and recording requirements are met in a timely and accurate manner
* Coordination of debriefs for all employees, ensuring these are communicated and conducted in a timely manner
* Coordination of organisational centralised calendar and car booking process
* Support reception employees in core duties pertaining to operational departments
* During core operational hours, support Duty Manager in coordinating safe movements of young people and employees, both on campus and external to Rossie
* Support the Duty Manager in coordinating employee support during any incident response and subsequent management of this
* Understand and uphold Rossie’s Health and Safety policies and operational responsibilities/policy requirements
Support in the coordination of continuous improvement of operational provision and the development of operational-based services:
* Adhere to best practices, support and direct others to work in adherence to organisational policies, procedures and relevant legislation within your area of responsibility
* Promote and adhere to necessary legislative requirements ensuring consistency and fairness of practice within your area of responsibility
* Maintain an up-to-date knowledge of developments in childcare within Rossie and wider afield and, where appropriate, share with colleagues
* Support the coordination and collation of relevant documentation to support regulatory inspections processes for all departments
Ensure a safe and caring environment for all young people placed within Rossie:
* Contribute to a trauma-informed understanding, attachment informed model of care whilst carrying out the role
* Ensure appropriate safety within which young people can feel protected and safe from harm
* Ensure full and appropriate communication regarding young people is provided throughout Rossie in line with your role requirements
* Effectively and consistently support the planning and coordination of evening, weekend and holiday activities with young people and employees
* Attend relevant operational meetings to ensure contribution to full information being provided to facilitate the smooth running of operational services
As Operations Officer:
* Identify and, where necessary, report on any instances of poor or unsafe practice and to co-operate in any investigations or procedures which may result
* Contribute to the agenda of continuous quality improvement
* Ensure any data or information requests within your areas of responsibility are maintain approapriately to allow relevant managerial reporting
Please note this job description is to provide a clear and concise statement of the main tasks and activities of the post, and it is not intended as an exhaustive list of every aspect of the post holder's duties. All the above duties will be carried out in line with Rossie policies and procedures.
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PERSON SPECIFICATION:
Qualifications (Essential):
* Business or administrative qualification at SCQF 6 or above
Qualifications (Desirable):
* HNC/HND Social Care or equivalent level qualification (SCQF 6)
Knowledge Base (Essential):
* Code of Practice for Employers and Employees as published by the SSSC
* GDPR and confidentiality
* Microsoft Office packages including Word, Excel, Office 365, Outlook, OneDrive and SharePoint
Knowledge Base (Desirable):
* Trauma-Informed Practice
* Debrief processes
* Safeguarding
* Relevant Health and Social Care legislation
Experience (Essential):
* Multi-disciplinary working to promote positive outcomes for young people or other services users
* 2 years’ experience of resource/rota management
* Activity coordination experience
* Experience of operating security procedures
Experience (Desirable):
* Relevant work experience within the Social Care sector
* Building effective teams
* Managing and coordinating incidents
* Working in a Secure/Residential or similar regulated environment
Skills (Essential):
* Strong ICT skills
* Strong ability to plan, develop and monitor care-related tasks
* Strong written and verbal communication skills
* Effective delegation and support of colleagues
* Ability to work autonomously and as part of a team
* Ability to manage change effectively
* Ability to problem solving and conflict resolution
* Delegating and supporting staff
* Effective management of resources
Skills (Desirable):
* Evaluation methodologies
Personal Qualities/Attributions (Essential):
* Self-motivated, team player
* Resilience
* Demonstrates a ‘can do’ approach
* Ability to form excellent working professional relationships
* Demonstrate professional ambition
* Ability to work effectively under pressure
* Inclusive and respectful
* Positive and affirming
* Structured approach to planning and organising with an ability to prioritise
* Flexible and proactive
* Emotionally intelligent
* Strong collaborator
* Good interpersonal and motivational skills
Full Manual Driving Licence (Essential).