Whats in it for you?
* Opportunity to lead and develop a high-performing customer service team
* Play a key role in driving revenue growth and service excellence
* Join a progressive, values-driven organisation
* Full product training provided
* Varied role with cross-functional collaboration
Must haves
1. 2+ years experience in a Team Leader or Supervisor role within a customer support environment
2. Strong communication and interpersonal skills
3. Proven ability to lead, motivate and monitor team performance against KPIs
4. Excellent problem-solving skills with the ability to think on your feet
5. Strong organisational and time management skills
6. Experience using CRM systems
7. Analytical skills to review data and identify trends
8. Proficiency in Microsoft Office, particularly Excel, Word and Outlook
9. Detail-oriented approach with a commitment to high-quality service