Overview
Age UK is seeking a positive, enthusiastic candidate to support the team at the Dementia Day Centre. The role involves creating a fun, welcoming, and supportive space where individuals can socialise. Duties include passenger assistance, activity planning, and preparing refreshments and lunch. A can-do attitude is essential.
Responsibilities
* Assisting clients with a diagnosis of dementia to and from the bus, helping them out of their chair, etc.
* Planning and delivering activities or entertainment for the dementia day centre with the wider team.
* Data base entry & basic computer skills.
* Passenger assistant - riding on the bus when collecting or dropping off clients to assist them on and off the bus where necessary.
* Spending time with the clients, having a laugh and helping facilitate an overall happy atmosphere.
* Joining in with activities, singing, dancing etc. Support individuals they are working with according to their personal care/support plan.
* Ask for help from an appropriate person when not confident or skilled in any aspect of their role.
* Provide individuals with information to enable them to have a choice about the way they are supported.
* Encourage individuals to participate in the way their care and support is delivered.
* Ensure the individual knows what they are agreeing to regarding the way in which they are supported.
* Contribute to the ongoing development of care/support plans for the individual they support.
* Support individuals with cognitive, physical or sensory impairments.
* Ensure dignity is at the centre of all work with the individuals they support, their families, carers and advocates.
* Demonstrate all work is person centred, accommodating the individual\'s needs, wishes and preferences.
* Demonstrate empathy for individuals they support.
* Demonstrate courage in supporting people in ways that may challenge their personal/cultural beliefs.
* Speak clearly and exhibit positive non-verbal communication to individuals, families, carers and advocates.
* Use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes.
* Identify and take steps to reduce environmental barriers to communication.
* Demonstrate they can check for understanding.
* Write clearly and concisely in records and reports.
* Keep information safe and confidential according to agreed ways of working.
* Recognise potential signs of different forms of abuse and respond according to agreed ways of working.
* Recognise, report and challenge unsafe practices.
* Promote the health and wellbeing of the individual they support.
* Move people and objects safely.
* Demonstrate how to reduce the spread of infection and best practice in hand hygiene.
* Demonstrate the promotion of healthy eating and wellbeing by ensuring individuals have access to fluids, food and nutrition.
* Demonstrate how to keep people, buildings and themselves safe and secure.
* Carry out fire safety procedures when required.
* Use risk assessments to support individuals safely.
* Recognise symptoms of cognitive impairment, e.g., dementia, learning disabilities and mental health.
* Monitor and report changes in health and wellbeing for individuals they support.
* Reflect on your own work practices.
* Demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology.
* Demonstrate their contribution to their development plan.
* Demonstrate ability to work in partnership with others to support the individual.
* Identify sources of support when conflicts arise with other people or organisations.
* Demonstrate they can work within safe, clear professional boundaries.
* Show they can access and apply additional skills required to perform the specific job role competently.
* GCSE in English (grade 4/C) and Maths (grade 4/C); share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Creative
* Initiative
* Non-judgemental
* Patience
* Empathetic nature
* Caring nature
Requirements and terms
* Enthusiastic, for the right candidate there may be an opportunity for full-time employment upon successful completion of the apprenticeship.
* Age UK Gateshead is a leading charitable organisation dedicated to improving the lives of older people in the Gateshead community.
* £13,741 for your first year, then could increase depending on your age.
* National Minimum Wage rate for apprentices: Apprentice minimum wage £7.55 per hour. Training course Adult care worker (level 2).
* Hours 35 hours per week, Start time 8:30 am Finish time 5:00 pm. Working days TBC. Start date Monday 10 November 2025. Duration 1 year.
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