Murphy is recruiting for an IT Analyst/ Support Engineer to work with the IT Team on the SSE ASTI Project (IV17 0PH)
Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place.
We are committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance.
A day in the life of a Murphy IT Analyst/ Support Engineer
* Collaborative working both within the IT department and wider business for items including supporting new service go lives and project delivery.
* Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed in line with SLA & Service Desk processes.
* Visit Site when required to setup IT equipment & ensure that all IT sites setups are consistent & to the required standard and delivered according to the set KPI.
* Certify that all office IT equipment is delivered and collected from user to support agile working.
* Ensure All Site IT systems & equipment i.e. switches, wireless access point are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & tracked in the IT Asset Database.
* Supporting core systems within the desktop and mobile environmentalon with users and the business in the deployment of company mobiles and mobile devices.Along with the deployment and ongoing support of Teams rooms VC suites across the business.
* Assist IT Management in ensuring that IT department procedures & policies are followed.
* Attend and engage in regular IT departmental & technical meetings to check on departmental achievements & issues, projects progress etc.
* Keep all applicable IT Server rooms, workshop areas and project site deliveries tidy & free from safety hazards & that any requirements or issues are Informed to IT management.
* Seeks to understand business needs and demonstrate creative ways to improve IT processes.
* Undertake any reasonable duties expected of you.
Still interested, does this sound like you?
* Previous exposure in a Technical Operations role or equivalent
* Previous experience as a hands on Support Engineer, desk side
* Practical experience of Site IT delivery and support
* Excellent customer engagement, organisational skill and good patient communicator
* Must be able to drive
What’s in it for you?
* 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service
* Discretionary annual bonus and annual salary review
* Above market rate contributory pension scheme
* Life assurance, health screening and enhanced sick pay
* Enhanced maternity and paternity pay and a maternity returners bonus
* Extra weeks holiday for all employees getting married and a wedding bonus
* Subsidised canteen facilities in core locations
* Dedicated and continued investment in your professional development
* Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc
About Murphy
Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is #MoretoMurphy
If you are unable to apply via the usual process, please call Lorna Rhodeson 07801 960464to discuss in more detail.
Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
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