MORTGAGE ADMINISTRATOR - JOIN OUR DEDICATED TEAM Are you detail-oriented and keen to make a meaningful impact? As a Mortgage Administration, your R esponsibilities will include (but not limited to!): * Conducting basic case checks and verifying documents. * Initiating client introductions via email, keeping the broker in the loop. * Dispatching payment links and ensuring timely fee collections. * Swiftly addressing any discrepancies and ensuring missing documents are requested within 24 hours. * Relaying further documentation to lenders when necessary. * Efficiently managing tasks: setting reminders for fee links, tracking lender service levels, and updating clients and brokers accordingly. * Keeping clients informed about valuation dates and timely updates on processing stages. * Ensuring offers are meticulously checked and properly logged, with all pertinent details captured. * Keeping clients and brokers abreast of offer statuses. * Handling the necessary follow-ups post-offer, right up to completion. * Collaborating with solicitors to ensure smooth transactions. * Overseeing protection on risks, and ensuring all commissions and procedural fees are documented. Essential Skills : * Proficient computer literacy for data input and system management. * Stellar English grammar and punctuation. Location & Working Hours: * Working in one of our amazing Birmingham office's! Work timings: Mon - Fri, 9 am - 4.30 pm (1-hour unpaid lunch break). * Benefits: 20 days annual leave as well as bank holidays (1 extra day per year of service up to 25 days) * Compensation: £19,000-£25,000. * Mentoring from our amazing Management team. * Opportunity to earn commission from referrals.