Role DetailsRole Title: Installation Engineer - Sky
Department: Sky
Reports to: Team Manager
Location: Newry/Downpatrick
Role PurposeThis team is responsible for the installation and service of satellite systems to homes and businesses across Northern Ireland, delivering exceptional customer service and installation services and support to the public.
Salary: £24,141, increasing to £27,000 after probation
Daily Subsistence payment of £4.25 per day while training rising to £5 per day once probation is passed
£80 Monthly bonus subject to meeting defined KPIs related to attendance H&S and customer satisfaction
Overtime availability at enhanced rate
Free Sky TV Subscription - after 3 months service
Company vehicle including fuel card for business use, Continuous Personal Development (CPD), Full training, uniform and PPE is provided
Automatic enrolment to Employee Discount Scheme
Principal Responsibilities
Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
Install and service satellite products to a standard set out by the Client
Work to achieve Key Performance Indicators (KPI's) set out by both the Client and Actavo
Deliver a first-class customer experience
Positively promote the brand, through on-site performance
Liaise with the Team Manager to ensure that on-site health and safety requirements or issues are communicated in a timely manner
Person SpecificationEducation/Qualifications
A full, clean driver's license is required
Experience
Full training provided
Skills & Competencies (evidence of)
Technical
Good literacy, numeric and IT skills
Technical/Installations minded
Interpersonal
Excellent organisational, interpersonal and communication skills required
Business Skills
Time Management
Customer Service
Personal
Must be target driven to deliver on KPI's set by the Client
Able to work at heights
Must be able to understand company health and safety policies and adhere to same always
Determined and committed to high quality standards
Exceptional customer focus with a positive, can-do attitude
Flexibility in line with business requirements
Ability to represent the company in a professional manner at all times
ACT 3