Research Administrator
The closing date is 15 May 2026
The Research Administrator will provide essential administrative and data support to the Community Research Team, contributing to the delivery of NIHR Portfolio studies across community health and care settings. Working under the guidance of the Community Research Manager and senior research staff, the post holder will support Research Nurses, Clinical Research Practitioners (CRPs), AHPs and Research Facilitators with study set‑up activities and the maintenance of accurate local study documentation.
The role includes supporting communication with patients, participants, carers and stakeholders, helping to promote research activity within the organisation and wider care community, and ensuring records and systems are kept up to date. The post holder will work within established policies, protocols and procedures, using good organisational and interpersonal skills to support effective team working.
The post is funded by the East of England Regional Research Delivery Network (EoE RRDN), part of the NIHR Clinical Research Network.
Responsibilities
* Provide a range of administrative and clerical support to the Community Research Team.
* Support the organisation of meetings including room bookings, agendas and documentation. Attend meetings and take accurate notes or minutes.
* Manage diaries for senior staff as required.
* Carry out general office duties including photocopying, scanning, filing, emailing and distribution of documents.
* Monitor shared research inboxes, responding to routine enquiries or escalating to appropriate staff.
* Support study start‑up activities by collating required documentation and preparing site files under guidance.
* Assist with the maintenance of site files, ensuring documentation is accurate, up to date and inspection ready.
* Support the updating and archiving of research documentation in line with local policies and procedures.
* Assist in preparing documentation for audits, monitoring visits and inspections.
* Support the research team in maintaining accurate records in research IT systems such as EDGE and REDCap following training.
* Input and maintain data on local and regional portfolio management systems under supervision.
* Run routine reports as required and upload documents with guidance from senior staff.
* Maintain staff training logs such as GCP and prompt staff regarding required updates.
* Communicate professionally with colleagues, stakeholders, patients and members of the public, using tact and discretion.
* Handle sensitive and confidential information in line with Trust policy, GDPR and research governance requirements.
* Ensure messages are accurately recorded and passed to the appropriate person in a timely manner.
* Support the promotion of research activity and a positive research culture within the organisation and wider community.
* Support upkeep of research information on intranet and internet pages, as required.
* Support Research Nurses, CRPs and AHPs with non‑clinical aspects of study delivery, in line with training and competencies.
* Assist with preparation of study documentation for monitoring visits.
* Support the tracking of recruitment activity for entry into local research management systems.
* Escalate any concerns, incidents or issues appropriately in line with Trust policy.
* Use office equipment and supplies efficiently, reporting faults and monitoring stock levels as required.
* Report health and safety or facilities issues to the line manager or site manager.
* Attend relevant meetings and training, which may involve travel across the East of England.
* Actively participate in team working, service improvement and ongoing personal development.
* Work flexibly in a changing environment and undertake other duties appropriate to the role and band as required.
Qualifications
* Educated to A level or equivalent. NVQ3 or foundation degree in a Healthcare related subject or working towards.
* Knowledge of Research Governance.
* Undertake and maintain ICH‑GCP certification.
* Completed or working towards a Care Certificate.
Experience
* Demonstrable experience of data management or administration preferably in a health or care setting.
* Computer literate with some experience of Web applications, Microsoft Office and/or Google Hub applications.
* Developing knowledge of the governance and legislative framework for conducting clinical research studies, including ICH Good Clinical Practice.
* Developing knowledge of the clinical trial and health and care research lifecycle including some experience of the set‑up of clinical research studies in a health or care setting.
* An understanding of confidentiality issues.
* Experience with research‑related administrative processes.
* Knowledge of the Data Protection Act.
* Experience of the care of patients or participants enrolled in research studies.
* Knowledge of case note tracking and computerised patient administrative systems.
Skills
* Experience in planning meetings, taking minutes and distributing actions.
* Ability to work under pressure and to deadlines.
* Ability to work on own initiative, prioritise and organise own workload appropriately with calm and methodical approach.
* Ability to establish and maintain good working relationships within a busy team in an open‑plan office environment.
* Understanding and full awareness of the need for confidentiality and how information and data should be handled in a confidential manner.
* Customer Care skills including diplomacy and empathy.
* Ability to undertake Mail Merge.
Communication
* Good oral and written skills.
* Persuasive manner: able to establish positive working relationships with a range of healthcare professionals, NHS managers and university staff.
Personal and People Development
* Willingness to undertake any relevant training courses.
* To undertake induction and mandatory training as required, including ICH GCP training.
Personal Attributes / Behaviours
* Must be able to deal with the public and colleagues in a pleasant manner at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Address
West Pottergate Medical Centre
Community Research Team Norfolk Community Care and Health NHS trust
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