Job Type – Team Leader Salary - £13.20 Hours of Work - 37.5 hours a week About us Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business. We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day! As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. Also responsible for running the store in the Store Manager’s absence, you will deliver excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work. WHY HOBBYCRAFT? Previously voted one of the Top 5 Best Companies in the UK by our own colleagues We’re a forward thinking, diverse team and are 100% committed to what we do We have a reputation to shout about, exceeding customer expectations first time, every time COMPANY BENEFITS 33 days holiday including bank holidays pro rata, growing with you during your time with us 40% colleague discount Long service awards to thank you for your time spent with us Cycle2Work scheme Discounted gym membership Day off to celebrate your birthday Fun event days to fundraise for our charity partners Annual paid-for charity volunteer day Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice Access to a personal pension scheme Access to a range of high street discounts An inclusive and creative working environment, so you can truly be you and enjoy your time at work Colleague social events held throughout the year AREAS OF RESPONSIBILITY Teamwork and Leadership – you will lead by example, coaching colleagues where appropriate, to drive outstanding customer service and commercial awareness in the team Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way. Planner – You will ensure the store is set for a successful day of trade Relationship builder – you will ensure everyone is always treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all Merchandiser – You will be required to co-ordinate the working of deliveries, manual handling is an essential part of the role Click and Collect – you will be required to co-ordinate the Click and Collect process Policy expert - you will comply with Company policies and Health and Safety Regulations ensuring the store remains a safe and legal place to work for the team Communicator - you will deliver clear and concise communications, such as key messages and daily targets, so the team understand the expectations and how to deliver them Workshops – you will be required to host various workshops in-store Store Management – you will support the Store Manager in the day-to-day management of the store and will be responsible for the running of the store in the Store Manager’s absence. Your responsibilities will also include but will not be limited to: being a keyholder, responsible for opening and closing the store and attending alarm callouts if required, cash controls, PI counts, general admin, back of house access, general store and colleague security, all data compliance (e.g payroll, recruitment, personal data) Recruitment – you will assist the Store Manager to build a high performing team through the recruitment, induction and training of new colleagues Colleague Support – you will provide support and coaching for colleagues where appropriate. WHAT WE’RE LOOKING FOR Experience: A proven track record of the following in a retail or similar environment:Duty Management experience is advantageous Passionate about sales and driving profit Keyholding Cash handling and security awareness Coaching colleagues Merchandising experience Health and safety compliance Awareness of store key performance indicators (KPIs) Effective time management Determination to inspire success within your team Skills: Organisation and planning Decision making Interpersonal and communication skills Excellent customer service Adaptability Commercial awareness Brand ambassador Self-motivated JOB SUITABILITY This role would suit a current Team Leader in a Retail, or similar, environment, or an experienced colleague looking to make their first move onto the Management career path. The candidate should be a confident and professional individual, who is able to support the management of a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities. Please note, this job description is not exhaustive and may be amended from time to time in line with relevant Company changes. At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective. Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.