Support Worker Full-time | Permanent Salary: £14.30 per hour Hours: 40.25 hours per week (rota-based, Monday–Sunday) About the Service Our client delivers specialised trauma-informed services, including regulated provision, supporting individuals with complex mental health needs within safe, structured environments. The service is built on the belief that everyone is supportable with the right approach and deserves to live in a safe, caring, and empowering setting. Individuals are seen as more than their diagnosis or past experiences, with support focused on dignity, independence, and meaningful progress. About the Role As a Support Worker within the Specialised Trauma Service, you will support individuals experiencing complex and enduring mental health needs, including personality disorders, trauma, PTSD, self-harm behaviours, bipolar disorder, eating disorders, and schizophrenia. This is a highly rewarding yet challenging role requiring resilience, emotional intelligence, and a strong understanding of trauma-informed practice. You will work as part of a multidisciplinary team while remaining self-motivated and accountable for delivering high-quality, person-centred support. Your focus will be on promoting independence, supporting individuals to achieve personal goals, maintaining safe living environments, and ensuring compliance with licence conditions where applicable. The role operates on a rota basis across Monday to Sunday, working 40.25 hours per week in line with service needs. Key Responsibilities Manage and oversee a defined caseload of service users, ensuring all elements of support are delivered effectively Complete and regularly review support plans with clear actions and measurable outcomes Develop and maintain clear task plans, ensuring accurate recording and team-wide consistency Complete, implement, and review comprehensive risk management plans Deliver flexible, creative, and outcomes-driven support tailored to individual needs Support individuals in achieving personal goals and ensure cases remain compliant with service standards Provide crisis mitigation and resolution support where required Identify and address non-engagement, implementing strategies to improve participation Liaise proactively with external healthcare professionals and partner agencies Build and maintain positive relationships with family members and key stakeholders Enable access to community participation, education, and employment opportunities Oversee individual and communal budgets where required Raise safeguarding referrals in line with policy and statutory requirements Support with the upkeep and maintenance of service users accommodation Provide emotional support and assist with medication management in line with care plans About You Experience working with individuals with complex mental health needs Experience supporting individuals who have experienced trauma Experience operating at Keyworker level NVQ in Health and Social Care (preferred) or equivalent experience Strong interpersonal skills and the ability to build effective relationships Confidence in managing risk and responding to crisis situations Solid IT skills and accurate record-keeping ability Working knowledge of the Mental Health Act Understanding of medication regimes and safe administration practices A resilient, compassionate, and proactive approach Benefits Opportunity to increase earnings through sleep-ins and overtime 28 days annual leave (including bank holidays) 2 wellbeing days per year Access to a health cash plan Company pension scheme Cycle to Work Scheme EV Salary Sacrifice Scheme A collaborative and supportive team environment Ongoing training and development opportunities At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required. MAPLES COMMUNITY CARE LTD jobs and careers | Indeed.com Are you passionate about helping others achieve their goals? At Maples we believe that everyone is supportable with the right approach and should be able to live in a safe, caring, and empowering environment. We believe that individuals are more than labels, diagnoses or their past. We enjoy serving and offering value to our community. You will work within a team and be self-motivated to achieve Maples goals in supporting the client to live independently. You will be passionate about this work and willingness to learn new skills in all areas of mental health. What you’ll love about the Support Worker role with us We are looking for a Support Worker for our Specialised Trauma Services, which includes a regulated service. You will be dealing with clients who are suffering from various and complex mental health needs such as personality disorder, trauma, PTSD, self harm, bipolar disorder, eating disorder, and schizophrenia. You will be promoting independence, providing general support, helping with the upkeep of the properties, working towards personal goals, and providing emotional support, and support with medication management. We ensure clients can live safely, considerately and with dignity, whilst also adhering to the terms and conditions of their licence. This is an extremely challenging role and requires individuals who have a breadth of experience of working with people who have complex mental health needs. Role Responsibilities: Oversee the case load of service users you are responsible for to ensure all aspects of support are delivered, risks assessed and reviewed and outcomes met. Complete and review support plans with clear outcomes and actions that enable our service users to move towards independence and belonging. Promote independence and provide general support to our service users Complete and review clear task plans, ensuring they are followed, actioned and recorded by yourself and other members of the team. Complete, action, and review risk management plans whilst delivering creative, flexible and, outcomes driven support. Support the implementation of service users' personal goals and ensure monthly KPI targets are met and the cases you support are compliant. Support with crisis mitigation and resolution. Report on client non engagement and create strategies to improve engagement. Actively communicate with external healthcare professionals involved in clients support and understanding their roles and keeping them informed. Build strong relationships with family members and be the point of contact whilst positively representing the organisation. Enable service users to access and participate in their local community, including access to education and employment opportunities. Define & oversee individual and communal budgets and finances. Raise safeguarding referrals when required with relevant local authorities. Provide help with the upkeep of a client’s property Working Pattern and Hours: This role is full time, working 40.25 hours per week. Our service delivery operates across Monday to Sunday. Your rota will be based on the needs of the business and the service. What we offer: A weekly rota is provided. 2 Wellbeing Days a year or the option to convert to annual leave. Cycle to Work Scheme Employee Assistance Programme Health Cash Plan (upon completion of probation) to allow staff to proactively take care of their health and wellbeing Refer a Friend scheme Blue Light Card - the UK’s largest discount service Early access to pay Crisis Loan Special Day - a day off each year to celebrate your special day We encourage and support our employees with further training and development. This could involve time off for studies and a financial contribution towards costs. Skills and attributes required from you: NVQ in health and social care preferred or equivalent in experience Effective interpersonal skills, with the ability and confidence to generate and build effective relationships with service users Experience of working at Keyworker level Strong IT Skills Previous experience of health and wellbeing preferred. Previous experience of working within mental health Previous experience of working with people with trauma Develop and maintain an understanding of the mental health act Develop and maintain knowledge of medication regimes Other Requirements: Enhanced DBS clearance Right to Work Status (no sponsorship available) Full UK driving licence (desirable) Job Types: Full-time, Permanent Pay: £14.30 per hour Benefits: Bereavement leave Company pension Cycle to work scheme Health & wellbeing programme Referral programme Sick pay