Customer Support Executive
Petersfield / Hybrid
£27,000 + Benefits Package
An innovative, fast-growing tech company is looking for a Customer Support Executive to deliver first-line support to users of its SaaS platform. This role focuses on troubleshooting, guiding customers through queries, and ensuring excellent service across phone, email, and live chat.
Key Responsibilities
* Provide technical and product support to customers.
* Troubleshoot issues, escalate where needed, and ensure SLAs are met.
* Maintain accurate CRM records (Microsoft Dynamics 365).
* Ensure GDPR compliance and handle client communications professionally.
* Support ad-hoc tasks such as reporting, data cleansing, and platform optimisation.
Ideal Candidate
* Experience in customer-facing tech support or application support.
* Strong technical understanding (APIs, databases, HTML, PHP, Java).
* Familiar with SaaS, Google Analytics, Excel, and CRM tools.
* Excellent communication, problem-solving, and multitasking skills.
* Interest in growing into a team lead or mentoring role.