Overview
The GP Dispensary Assistant supports the efficient running of the dispensary within the GP practice, by assisting with the preparation and supply of medications under the supervision of the Dispensary Manager. The role ensures that dispensing tasks are carried out safely, accurately, and in compliance with NHS regulations and dispensary protocols. The assistant contributes to maintaining stock levels, managing medication records, and providing excellent customer service to patients.
Main duties of the job
Dispensary Support & Organisation
* Assist in the day-to-day dispensing activities ensuring accuracy and adherence to Standard Operating Procedures.
* Support the safe storage, handling, and disposal of medications including controlled drugs under supervision.
* Help maintain dispensary cleanliness and organise stock areas to support safe and efficient workflows.
Medication Preparation & Supply
* Prepare medication labels and prescriptions following standard procedures.
* Support checking medication stock levels and assist in stock rotation and expiry date monitoring.
* Assist with receiving, unpacking, and storing pharmaceutical supplies safely.
Customer Service & Communication
* Provide friendly and professional support to patients collecting medications or making enquiries.
* Respond to routine queries and escalate clinical or complex issues to the Dispensary Manager or clinical staff.
* Maintain patient confidentiality and handle sensitive information discreetly.
Record Keeping & Administration
* Assist with accurate recording of medication supplies and stock movements.
* Support dispensary audits by maintaining accurate documentation and reports.
* Help ensure compliance with legal and professional standards including controlled drug records.
Teamwork & Training
Teamwork & Training
* Work collaboratively with the dispensary team and other practice staff to support smooth dispensary operations.
* Participate in training and development opportunities to maintain and improve skills.
About us
Middlestown Medical Centre is a General Practice Partnership open to all patients living within our practice boundary of Middlestown and the surrounding areas including Emley, Flockton and Grange Moor.
We work in partnership with our patients, Patient Participation Group, staff and our Primary Care Network to provide high quality medical services for our patients. We strive and are proud to provide patient centred care, with equality of access and open accessibility for both same day and routine appointments.
We help patients to manage their health and prevent illness. Our team assess, diagnose, treat and manage illness. receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists, sharing information where needed.
The practice is based across 3 sites. The main purpose-built site at Middlestown, has 15 consultation rooms, from which same day and routine medical services are provided as well as reception, administrative and dispensing services. Emley Clinic and Flockton Surgery, both owned by the partnership, facilitate routine appointments and dispensing services.
Job responsibilities
Job Summary:
The GP Dispensary Assistant supports the efficient running of the dispensary within the GP practice by assisting with the preparation and supply of medications under the supervision of the Dispensary Manager. The role ensures that dispensing tasks are carried out safely, accurately, and in compliance with NHS regulations and dispensary protocols. The assistant contributes to maintaining stock levels, managing medication records, and providing excellent customer service to patients.
Main Duties and Responsibilities:
Dispensary Support & Organisation
* Assist in the day-to-day dispensing activities ensuring accuracy and adherence to SOPs.
* Support the safe storage, handling, and disposal of medications including controlled drugs under supervision.
* Help maintain dispensary cleanliness and organise stock areas to support safe and efficient workflows.
Medication Preparation & Supply
* Prepare medication labels and prescriptions following standard procedures.
* Support checking medication stock levels and assist in stock rotation and expiry date monitoring.
* Assist with receiving, unpacking, and storing pharmaceutical supplies safely.
Customer Service & Communication
* Provide friendly and professional support to patients collecting medications or making enquiries.
* Respond to routine queries and escalate clinical or complex issues to the Dispensary Manager or clinical staff.
* Maintain patient confidentiality and handle sensitive information discreetly.
Record Keeping & Administration
* Assist with accurate recording of medication supplies and stock movements.
* Support dispensary audits by maintaining accurate documentation and reports.
* Help ensure compliance with legal and professional standards including controlled drug records.
Teamwork & Training
* Work collaboratively with the dispensary team and other practice staff to support smooth dispensary operations.
* Participate in training and development opportunities to maintain and improve skills.
Person Specification
Qualifications
* NVQ Level-2 or 3 in Pharmacy Services
* Basic healthcare or pharmacy-related training
* Willingness to undertake training
* Experience working in healthcare or customer service roles
* Good organisational skills and attention to detail
* Basic understanding of medication handling and safety
* Excellent communication and interpersonal skills
* Ability to work as part of a team
* Reliable and trustworthy with high levels of accuracy and discretion
* Awareness of NHS dispensary standards
* Experience in a GP practice or pharmacy setting
* Familiarity with SystmOne
* Knowledge of dispensing regulations
* Flexible approach to working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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