Customer Service Advisor £26,830 Bonus & Benefits Cumbernauld Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We have an exciting opportunity for a Customer Service Advisor to join a supportive and collaborative team in Cumbernauld. What's in it for you? Competitive salary of £26,830 plus annual bonus scheme A comprehensive benefits package Full training and ongoing development opportunities Clear progression pathways to grow your career What you'll be doing: Handling a high volume of inbound customer calls and emails, ensuring queries and orders are managed accurately and efficiently Proactively supporting customers with product information, upselling and cross-selling where appropriate Building strong relationships with internal teams across sales, operations, supply chain and finance to ensure a smooth customer experience Taking ownership of your call diary to generate repeat orders and maximise opportunities Contributing to team targets and KPIs while delivering exceptional service at all times What we're looking for: Previous customer service experience is ideal, but not essential - full training provided Strong communication skills with the ability to listen and understand customer needs Confidence in using Microsoft Office packages (Outlook, Excel etc.) A proactive and positive approach, with the ability to thrive in a busy environment Someone who enjoys working as part of a team but can also take ownership of their own workload This role is perfect for someone who enjoys building relationships, solving problems and providing a first-class customer experience.