Senior Operations Manager (MSP) Come and join Randstad Enterprise, a global leader in talent solutions, and be part of a dynamic team that revolutionises the way companies attract, engage, and retain top talent. As a key player in the HR industry, Randstad Enterprise offers unparalleled opportunities for growth and career advancement. Make a difference in the world of recruitment and talent acquisition with Randstad Enterprise - your gateway to a rewarding and fulfilling career journey. Are you an experienced operations leader with a passion for delivering best-in-class Managed Service Provider (MSP) solutions? We have an exciting opportunity for a Senior Operations Manager to join our team, owning and driving a key component of a total talent solution for a major financial services organisation in the insurance sector. Role: ● Strategic Leadership : You will own and drive the MSP solution, providing consultative and forward-thinking talent services to our client. You'll be an expert at influencing hiring managers and senior stakeholders to make smart, cost-effective hiring decisions. ● Performance & Data : You'll use market intelligence and talent insights to guide client conversations and improve service delivery. You'll work with the performance manager to ensure reporting is accurate and that the data tells a clear, informative story. You'll also use this data to identify opportunities for continuous improvement and efficiency. ● Operational Excellence : You'll ensure MSP governance is a top priority, adhering to all processes and policies and rolling out necessary regulatory and legislative changes. You'll also work closely with our Global Business Services (GBS) team to ensure efficient sourcing and administration. ● Client & Candidate Experience : You will be responsible for ensuring an exceptional experience for both hiring managers and candidates throughout the recruitment process, leveraging your expertise with VMS (Vendor Management System) tools. ● Financial & Account Growth : You will work with the senior leadership team to ensure accurate financial forecasting and identify growth opportunities, such as the reclassification of workers and the development of Statements of Work (SOW). ● Continuous Improvement : As a key member of the account's senior leadership team, you will champion best practices and take ownership of projects designed to grow, change, or improve the client's service. Requirements: ● Proven experience managing a team within an MSP service environment. ● Demonstrable experience delivering an MSP solution within a demanding industry, such as financial services or professional services. ● Confident and competent user of a VMS (Vendor Management System). Experience with a CRM (Workday is a bonus) is a distinct advantage. ● A strong track record of building relationships and influencing key stakeholders. ● Solid experience working in an environment with challenging SLAs and KPIs. ● Proficiency in Excel/Google Sheets and PowerPoint/Google Slides for data analysis and presenting. ● Proven ability to collaborate effectively within cross-functional teams What next? If you’re excited about helping people navigate career transitions through thoughtful, data-driven marketing, we’d love to hear from you. Apply now and start creating lasting opportunities with us. About Randstad Randstad Enterprise is known across the globe for its reputation and success in strategic talent acquisition, recruitment and talent management solutions. It includes Randstad Sourceright, Randstad Risesmart and Randstad Enterprise Group. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition team.