Salary: £25,000 - 30,000 per year Requirements: Previous experience in a technical support, software support, or a tech-heavy customer service role. A fast learner with a genuine interest in software and technology. Exceptional written and verbal communication skills; professionalism is key. A proactive, can-do approach and the ability to stay calm under pressure. Responsibilities: Diagnosing and resolving software issues via phone, email, and live chat. Acting as the voice of the customer by providing feedback to the development and product teams. Building rapport with long-standing clients to ensure they are getting maximum value from the platform. Creating and updating knowledge-base articles to empower users. Technologies: Support More: We are a highly regarded and long-established software platform based in Stoke-on-Trent, looking for a Software Customer Support Specialist to join our growing team. This role offers an opportunity to become a product expert and a vital link between our prestigious brand and its loyal user base. We value collaboration and provide a high-energy environment where your skills will be put to great use. last updated 8 week of 2026