Administration Support - 12‑Month Fixed Term Contract Location: Belper About the Role We're looking for an organised and proactive Administration Support professional to join our client's busy service environment on a 12‑month fixed term contract. This role is ideal for someone who enjoys variety, thrives in a fast‑paced setting, and is confident supporting multiple teams at once. Although this is not a customer service role, you will communicate regularly with internal colleagues and occasionally with end users, particularly when taking card payments. You'll be based on a contact‑centre floor, so you should feel comfortable working in a lively and sometimes loud environment. What You'll Be Doing Carrying out a wide range of administrative tasks across multiple communication channels. Supporting both office‑based teams and Field Service colleagues to ensure timely and accurate job closure. Reviewing daily business requirements and providing reliable, solution‑focused support to business partners and B2B customers. Handling occasional Business‑to‑Consumer enquiries, creating positive and empathetic interactions when needed. Liaising with Field Engineers to ensure smooth information flow and efficient service delivery. Coordinating the ordering of consumables and cross‑branded spare parts to keep operations running effectively. Using digital tools and spreadsheets to prepare and send customer communications. Assisting the wider Customer Care team and providing reception cover within the service building. Supporting other areas of the business when required, even if tasks fall outside your usual day‑to‑day responsibilities. What We're Looking For GCSEs in Maths and English at Grade C / 4 or above. Experience working in an administrative environment. Strong organisational skills and the ability to manage tasks efficiently in a dynamic setting. Confidence using spreadsheets and digital systems; openness to learning platforms such as Salesforce. Excellent written and verbal communication skills. A collaborative mindset and willingness to learn new skills. Ability to multitask and handle calls from engineers as part of daily workflow. Comfortable working in a busy, loud, contact‑centre‑style environment. What You Can Expect A modern, recently refurbished workspace designed for comfort and productivity. Sit‑stand desks to support wellbeing and focus throughout the day. Clear communication of shift patterns to support work‑life balance. Regular team‑building activities and social events. An attractive remuneration package, including 25 days' holiday plus bank holidays and bonus opportunities. A generous pension scheme to support long‑term financial security. An inclusive environment that values individuality and promotes equity. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.