Admin Scheduler role available based in Newtownabbey £13.69 per hour, plus holiday hours and weekly payment of wages the week following your working week Monday - Thursday, 8am - 4pm Total of 37 hours each week Ongoing temporary Contract Essential Criteria Applicants must provide evidence, by the closing date for application, that they meet the following essential criteria: Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant general administrative experience OR Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience OR Can demonstrate three years’ general administrative experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training Duties to include, To accurately diagnose and record maintenance repairs for Housing Executive tenants and triage customer calls to establish work orders for issue to DLO operatives. To schedule or reschedule all appointments to suit customers and or business needs. To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs. To communicate and liaise with a range of internal and external stakeholders including customers, DLO Supervisors and the NIHE CSU Unit to help deliver DLO’s maintenance services. To build and maintain a knowledge and understanding of the schedule of rates. To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs. To take an active and positive role within the team, working together to meet business objectives. To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information. Administrative Schedulers accurately diagnose and record maintenance repairs for tenants and work in partnership with others to resolve issues to support the DLO Manager in the delivery of an excellent customer service via the telephone and/or by email. Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. Please send your CV to Julie using the link. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.