CUSTOMER SERVICE TEAM LEADER | WIGAN | Up to £42,000 per annum
Monday to Friday – Permanent
KPI Recruiting are proud to be working with our client, who is seeking an experienced Customer Service Team Leader to join their team. Reporting directly into the Customer Service Manager, this is a key role, leading and supporting the Customer Service team, managing a key account, and ensuring customer enquiries and orders are handled efficiently across the department.
The successful candidate will be a strong leader, highly organised, and customer-focused, with the ability to drive process improvements and act as a super user for administrative systems.
You will be…
Leading, managing, and supporting the Customer Service team, ensuring workloads are balanced and targets are met
Overseeing order processing, artwork requests, complaints, and customer queries to ensure accuracy and timely completion
Managing key accounts and coordinating with internal teams to meet customer expectations
Acting as a system super user (e.g., ERP or CRM) to support the team, provide training, and maintain knowledge sharing
Monitoring stock levels, replenishments, and forecasts to ensure timely availability and efficient production planning
Reviewing and resolving daily load plans, delivery schedules, and operational issues
Administering processes such as order allocation, reserve tracking, and customer-specific requirements
Supporting the onboarding and tracking of new business from quote to delivery
Leading team meetings and assisting in cross-functional coordination with Sales, Supply Chain, Production, and Quality teams
Ensuring accurate invoicing, timely payment recovery, and resolution of customer complaints
Maintaining team schedules, leave management, and ensuring coverage for absences
Driving process improvements to support efficiency, compliance, and service quality across the department
You will have…
At least 5 years’ experience in customer service
Proven experience in team management, with the ability to lead, motivate, and support a team in a fast-paced environment
Strong IT skills and proficiency with business systems (ERP, CRM, or similar)
Experience in sales administration, order processing, and account management
Excellent organisational, numeracy, and communication skills
Customer-focused with strong problem-solving abilities
Proactive, approachable, and adaptable
Benefits include; 33 days holiday inc. BH, free on-site parking, contributory pension scheme, company social events, EAP, discount platforms, reward and recognition schemes and much more…
APPLY NOW! or contact the Commercial Team on (phone number removed) /
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted
INDCOM