* Location: Bishop Monkton, England, United Kingdom
* Work Arrangement: On-site
* Employment Type: Full-time (12-month fixed term)
Hiring Statement
We are hiring on behalf of one of our clients, a prestigious five-star, 17th-century luxury estate in North Yorkshire. We are seeking an experienced operational leader to drive service excellence and oversee departmental performance across this world-class property.
Overview
This senior leadership position requires a visible presence to manage large-scale hotel departments, multiple service areas, and sizeable teams. You will establish a dynamic service culture, manage profitability, and maintain the highest standards of luxury hospitality recognized by leading global travel and culinary guides.
Key Responsibilities
Guest Experience
* Provide a visible presence to both teams and guests to deliver an exceptional experience.
* Establish a dynamic service culture across all operational teams.
* Ensure efficient guest operations while maintaining strict cost control.
* Review, suggest, and implement operational improvements across all areas.
* Maintain property standards in line with high-level luxury and "Red Star" distinctions.
* Manage departmental budget lines and payroll alongside departmental managers.
* Maximize sales opportunities to achieve or exceed budgeted profitability.
* Assist with budgeting, forecasting, and payroll reporting for the property.
People & Culture
* Foster a positive, productive, and inclusive team culture.
* Support a culture of learning and development to nurture internal talent.
* Recruit, train, and develop direct reports to achieve personal and business goals.
* Manage performance and conduct issues in accordance with HR policies.
Key Skills, Qualities & Experience
* Essential: Proven experience managing large-scale hotel departments with high volumes and sizeable teams.
* Essential: A hands-on operator with high levels of accountability and resilience.
* Preferred: Previous experience within a 4 or 5 Red Star service environment.
* Strong leadership skills with the ability to motivate multiple diverse teams.
* Analytical mindset with the ability to interpret data and metrics to drive decisions.
* Excellent communication and stakeholder management skills.
* Must be legally authorized to work in the UK.
* Service charge/tips typically over £200 per month (£2,400 per year).
* Complimentary bespoke uniform.
* Complimentary meals while on duty and free on-site parking.
* 31 days annual leave (inclusive of bank holidays), increasing with service.
* Holiday Buy/Sell Scheme.
* Discounted modern live-in accommodation for eligible roles.
* Professional development opportunities and internal training programs.
* On-site gym access with personal trainer support.
* Recognition programs, including Team Member of the Month and annual awards.
* Celebration of training achievements and personal milestones.
* Significant discounts on estate restaurants, spa, and gift shop.
* Health cash plan and 24/7 Employee Assistance Support.
* Cycle to work scheme and instant wage access via Stream.
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