Customer Assistance CoordinatorJob Title - Customer Assistance Coordinator
Department - Roadside
Location - Croydon Hybrid
Salary - £27,
Bonus - £2,045 performance bonus
Start Date -
20th October
17th November
The Role:
As a Customer Assistance Coordinator, you'll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, andpassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.
This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.
Hours & Working Pattern:
This is a 35-hour per week position, with shifts scheduled between 7:00 AM - 6:00 PM, Monday through role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)
You Will:
1. Respond to customer calls with professionalism, empathy, and efficiency
2. Proactively manage each assistance case to ensure timely and appropriate service delivery
3. Work within established call guidelines and procedures to meet quality standards
4. Collaborate with your team and management to drive service excellence
About You:
5. Strong verbalmunication and listening skills
6. Customer-focused with a calm and solutions-driven approach
7. Ability to work flexible hours, including weekends and bank holidays
8. A reliable and professional home working setup
Desirable:
9. Experience in a customer service, call centre, or emergency services environment
10. Understanding of roadside assistance processes or motor claims
Staff Benefits:
At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:
11. Pension Scheme - Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a matching increase after 1 year of service
12. Private Medical Cover
13. Life Assurance - 4x your annual basic salary
14. Flu Vaccinations & Eye Care Vouchers
15. Free Roadside Assistance - After 6 months' probation
16. Travel Insurance - At a discounted rate
17. Interest-Free Season Ticket Loan - After probation
18. 3 Paid Volunteering Days Per Year - After 12 months of service
19. Discounts - On Allianz products and a wide range of retail and lifestyle brands
20. - 24/7 support for wellbeing, legal, and financial matters
21. Recognition & Rewards - For high performance and long service
About Allianz:
Allianz Group is one of the most trusted insurance and asset managementpanies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, wemit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore wee applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow. Job ID 79170