4 days ago Be among the first 25 applicants
Job Summary
Interviews for this role will be held on the 7th November 2025. As our Digital Learning & Training Coordinator, you will play a key role in the design, delivery and management of learning and development programmes, with a particular focus on supporting reception and administrative staff working across healthcare and primary care settings.
Main duties of the job
* Oversee our Learning Management System (LMS) and be responsible for the creation, delivery and maintenance of engaging digital learning content.
* Design and deliver training sessions, both online and face‑to‑face, covering essential skills and topics that strengthen front‑line service delivery and patient care.
* Develop courses in areas such as Docman and workflow management, clinical coding, new to GP reception, dealing with difficult patients, confidentiality, chaperone responsibilities, customer service, data protection (GDPR), telephone skills, communication and teamwork.
* Ensure all learners have a positive, professional, and seamless learning experience, contributing to continuous improvement of the training offer.
About Us
Rochdale Health Alliance (RHA) was established in 2016 by GP practices from across the Rochdale Borough to streamline service delivery and contribute to the development of wider health and social care provision. RHA works collaboratively to support community and hospital services, ensuring coordinated healthcare for residents of the borough.
Job Details
* Pay: £13.60 an hour
* Contract: Fixed term
* Duration: 1 year
* Working pattern: Full‑time
* Location: The Old Post Office, No 2 The Esplanade, Rochdale, Greater Manchester, OL16 1AE
Job Responsibilities
* Manage day‑to‑day operation of the LMS – course setup, portal configuration, content uploads, user support.
* Identify and resolve system issues or escalations; maintain an organised library of course materials.
* Generate and analyse LMS reports to monitor learner progress, engagement and compliance.
* Design, develop and deliver engaging training content tailored to reception and admin staff, ensuring alignment with NHS and primary care standards.
* Create learning resources such as PowerPoints, videos, interactive PDFs, quizzes and case studies.
* Perform quality checks on digital materials, support branding of presentations, and test new eLearning tools.
* Provide technical assistance for live online training sessions and support trainers with audio/video setup, breakout rooms, polls and Q&A management.
* Manage post‑course communications, feedback surveys and learning activities; review and update content based on feedback.
* Coordinate updates to the training matrix and maintain compliance records.
* Maintain accurate training records and produce reports to support the Learning and Development function.
Person Specification
Essential Criteria
* GCSEs (or equivalent) in Maths and English.
* Evidence of continuing professional development (CPD).
* Willingness to undertake LMS training and develop confidence in digital learning tools.
* Experience designing, developing and delivering training content, both online and face‑to‑face.
* Previous administration experience in a busy or customer‑focused environment.
* Ability to manage multiple priorities, maintain accurate records and meet deadlines.
* Strong IT literacy – Microsoft Word, Excel, PowerPoint, Outlook and Teams.
* Excellent written and verbal communication skills.
* Understanding of reception/admin processes, including Docman, clinical coding, confidentiality, dealing with difficult patients and chaperone responsibilities.
* Strong organisational skills, attention to detail and ability to work independently or collaboratively.
Desirable Criteria
* Qualification in Education and Training, Learning and Development or a related area (e.g. Level 3 AET).
* Experience in primary care, NHS or healthcare education settings.
* Experience creating learning materials or presentations for staff development.
* Experience coordinating CPD or staff development activities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service may be required.
Employment Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Human Resources
* Industry: Education
Employer Details
Rochdale Health Alliance
The Old Post Office, No 2 The Esplanade, Rochdale, Greater Manchester, OL16 1AE
Website: rochdalehealthalliance.co.uk
#J-18808-Ljbffr