Better places, thriving communities.
Guest Services Host – Part Time (Mon–Tue, 08:00–17:00) 16 hrs per week - flexibility required to meet the needs of the business– 3-month contract
The ultimate goal of the Guest Services Host is to conduct oneself in a warm, professional and engaging manner and deliver a concierge style service that exceeds expectations and creates a memorable 5* experience for all building users (visitors and colleagues). To be an active and contributing member of the Workplace team, ready to step in and support any area at any time.
Job Objectives and Responsibilities
1. To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them
2. To be highly visible, always available and the “go to” person for queries
3. To be immaculately groomed, approachable, and helpful at all times
4. To deliver a 5* hotel concierge style experience at all times
5. To protect the customer's property, people, and assets
About the Role
6. Deliver an experience that is professional, friendly and attentive at all times
7. Anticipate needs, resolve issues, and deliver a seamless arrival and departure experience.
8. Maintain high standards across lobby, meeting rooms and colleague touchpoints.
9. Support facilities checks, floor walks, signage, and service reporting.
10. Offer at‑desk first‑fix IT/AV support and triage queries to the right teams.
11. Represent the client's brand with professionalism, confidence, and impeccable grooming.
What We're Looking For
12. 1–2 years' experience in service environments: hotels, airlines, members clubs, reception or hospitality.
13. Outstanding communication skills and a natural customer‑first mindset.
14. Confident with Outlook, Word, Teams and Chrome.
15. Proactive, adaptable, organised, and solutions‑focused.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .