Role Description
This is a key role within the Key Accounts Team is to maintain excellent customer service for all of the Key Accounts allocated customers.
If you want to know about the requirements for this role, read on for all the relevant information.
You will be expected to be proactive in the role and maintain and develop business communication and close team working is key.
Accountabilities
Maintain consistent levels of accuracy in data records on all systems used in the role
Maintain productivity at or above agreed levels
To ensure all costs due to errors and those made but avoided are reported to the Operations Manager
To work as a team to demonstrate excellence in all aspects of the teams overarching purpose: To provide a consistent, excellent levels service to external sales and our agents across the globe
To demonstrate Freight Agencys core values at all times
Key Responsibilities:
* Deal with customer queries via telephone/email
* Monitor and maintain shared inbox
* Undertake customer bookings and input data into CargoWise and other systems
* Liaise with Customers, sub-contractors, Suppliers and agents
* Check and send customer documentation
* Produce bills of lading
* Provide bill of lading instructions
* Carry out any other reasonable duties required by the business
* Networking and undertaking research, where necessary, to keep ahead of competition
* Persuading customers our high service levels will satisfy their requirements in terms of quality, service and price
* Interpreting and managing customer requirements speaking with clients to understand, anticipate and meet their needs
Essential Attributes
Excellent service ethic.
* Be pro-active and motivated with the ability to turn negatives into positives
* Strong desire to satisfy customer needs and achieve results
* To have a pro-active and positive attitude - always looking for ways to improve
Conscientious, hard-working and self-disciplined
* Having a willingness and ability to be flexible
* Active team player
Competencies
* Excellent negotiation skills and the ability to overcome difficulties
* Ability to manage own workload and prioritise tasks
* Good IT skills with a good knowledge of Microsoft Word, PowerPoint and Excel and Outlook
* Work effectively and calmly under pressure
* Ability to work on own initiative
* Ability to work to deadlines/targets for self and others
* Ability to multitask with a willingness to learn and cross over commercial teams, if and when required
* Highly self-motivated
* Excellent communication skills (both verbal and written)
* Excellent organizational skills
* Attention to detail
Qualifications:
* A good level of education in Maths & English
* Industry-related qualifications as agreed with your line manager
* Previous experience of working in a commercial environment or in a similar position is required. xsngvjr
* Experience of working in import/export freight forwarding would be a distinct advantage.