Internal Communications Manager
Hybrid remote with travel to head office (DE4 3YH) and around the network
Permanent contract
Full time, 37.5 hours per week
£36,000 - £42,500 per annum
A fantastic opportunity has arisen to join our External Affairs and Engagement team as Internal Communications Manager.
As our Internal Communications Manager, youll lead the creation and delivery of engaging, inspiring and high quality communications that connect colleagues across our national network of hostels and teams. Working within External Affairs and Engagement, youll play a key role in supporting YHA through a period of organisational change, helping colleagues understand our priorities, celebrate our impact, and stay connected as we head towards YHAs centenary and beyond. Youll design and deliver internal communication resources including digital tools, meeting and events to ensure all staff are engage in and enthused about YHAs work and impact.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHAs staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as Internal Communications Manager?
Develop and deliver an internal communications strategy to support transformation and business priorities, reviewing current tools and systems
Identify and implement new modern digital solutions for internal communications
Creating engaging, clear and timely communications that connect and inspire staff across YHAs network
Managing YHAs internal communications channels to ensure consistency, accuracy and impact
Planning and hosting internal engagement activities such as briefings, webinars and Ask-the-Exec sessions
Producing high-quality internal content including newsletters, briefings, presentations and articles
Working closely with senior leaders and colleagues across the organisation to gather stories, share updates and celebrate impact
Supporting staff understanding, engagement and confidence during periods of organisational change, with travel across the network as required
What Skills and Experience do you need to be an Internal Communications Manager?
Experience implementing and managing modern digital internal communications systems within complex or national organisations
Proven experience leading and delivering internal communications strategies
Expert confidence using Microsoft tools such as Teams, Viva Engage and SharePoint to drive engagement
Demonstrated success managing internal communications through periods of organisational change
Excellent written and verbal communication skills, with the ability to adapt tone for different audiences and situations
Confident facilitator and event coordinator, comfortable chairing meetings and presenting to senior audiences
Strong project management skills, able to balance competing priorities and deliver to deadlines
Approachable, trusted and well-organised, with the ability to build positive relationships across all levels of the organisation
Demonstration of our HEART values theyre part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal
If you require reasonable adjustments during the recruitment process, please get in touch by emailing .
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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