Overview
A Career Without Limits. As the nation’s flag carrier, British Airways connects Britain with the world and the world with Britain. We have been delivering international air service for over 100 years and continue to invest in transforming our Heathrow operation.
We are looking for an exceptional Baggage Systems Delivery Manager to help shape the future of our baggage operation across T3 and T5. This role offers the opportunity to influence large‑scale infrastructure, introduce smarter technologies, and enhance the reliability and performance of one of the world’s most complex baggage systems.
What You’ll Do
* Deliver the Baggage Strategy by working with key stakeholders across directorates to bring BA’s long-term Baggage Strategy to life and identify smarter, future‑ready opportunities
* Lead the safe, efficient delivery and integration of Baggage Handling System (BHS) changes across multiple terminals
* Develop robust project plans, resource models and delivery timelines
* Work in close partnership with Heathrow Airport, technical/engineering teams, suppliers and operational colleagues
* Proactively manage operational, technical and financial risks across multiple projects
* Ensure all changes meet aviation safety, regulatory and airport standards
* Drive continuous improvement from partners/suppliers to reduce delays, outages and improve throughput of the BHS across T3 & T5
* Provide clear reporting against service levels and performance targets
* Troubleshoot live issues during project phases and develop robust mitigations to protect operations and customers
What You’ll Bring To British Airways
You’ll thrive in a fast‑moving, technically demanding environment with a passion for operational excellence.
We’re Looking For
* Experience working with baggage systems or within a complex operational environment (preferably airport)
* Strong project management skills with the ability to plan, prioritise and deliver
* Confidence interpreting engineering, systems or technical data
* Influencing skills across multiple organisations and stakeholder groups
* Strategic thinking with an eye on long‑term performance and resilience
* A collaborative, proactive and safety‑first mindset
* Eligibility for an Airside pass
* Experience in Heathrow baggage or ramp operations (strongly advantageous)
Why British Airways?
Join a team that prides itself on professionalism, ambition and delivering for our customers.
At BA, You’ll Enjoy
* The chance to shape a critical part of our Heathrow operation and wider Baggage Network
* A technically advanced environment at the forefront of aviation engineering
* Real opportunities to grow, develop and broaden your expertise
* The opportunity to impact the experience of millions of customers every year
Ready to make a difference?
Join us in delivering operational excellence — every customer, every journey, every bag. Apply today and help shape the future of British Airways.
What We Offer
We believe that all the people who work with us should feel valued for the part they play. Our rewards go far beyond a competitive salary, including staff travel benefits and discounted fares.
* Unlimited basic and premium standby staff travel on British Airways flights
* Up to 30 discounted ‘Hotline’ airfares per year for you, friends and family
* Opportunities to take on new challenges and progress across the business
Inclusion & Diversity
We are committed to creating an inclusive place to work where everyone can be themselves. We welcome people from all backgrounds and cultures to join us as we strive to become a Better BA.
We reserve the right to close this campaign early should we receive a high volume of applications.
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