Customer Experience Manager Kings Langley, office based Full-Time | Permanent, Monday to Friday early finish on Friday £35,000-£40,000 dependent on experience Are you a passionate leader with a drive for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your ideas and leadership can make a real impact? Our client is seeking a Customer Experience Manager to lead their dedicated team and champion a culture of excellence. Primary Purpose of the Role As Customer Experience Manager, you'll be at the heart of the business, leading a customer focused team to deliver first-class service to every customer. You'll work closely with the Head of Internal Sales & Customer Excellence to align departmental performance with the company's strategic goals, while fostering a positive, collaborative and high-performing environment. Key Responsibilities Inspire and support a team of 8 to consistently deliver high-quality service Champion a culture of adaptability, positivity and continuous improvement Collaborate across departments to streamline operations and enhance customer satisfaction Represent the Customer Service team internally and externally with professionalism and enthusiasm Supervise daily operations and ensure KPIs are met Coach and develop team members to reach their full potential Lead recruitment, onboarding and performance reviews Manage training plans, te...