We’re seeking a Head of to take ownership of Sales and Billing integrity across our Customer Operations. This is a high-impact role for someone with deep experience in large, complex organisations, ideally regulated industries, where billing systems underpin significant commercial contracts and compliance obligations. Ensuring bills are accurate, timely and complete, while safeguarding revenue and supporting outstanding customer service for both household and commercial customers.
In this high-profile role, you will:
* Manage the end-to-end billing process, ensuring accuracy and compliance.
* Drive the resolution of billing issues that affect customers, ensuring quick, fair outcomes.
* Lead and develop a team of Billing and Revenue Assurance Managers, Team Leaders and Advisors, creating an engaged and high-performing workforce.
* Shape strategy and decision-making for billing, supporting continuous improvement and innovation.
* Work closely with senior leaders, deputising for the Head of Income when required.
* Oversee the design and delivery of billing processes, systems and revenue assurance controls.
* Look after large commercial contracts and shared service centre with a diverse range of transactional elements.
What We're Looking For:
* Proven leadership in billing integrity or revenue assurance within large, complex organisations multinational organisations (utilities, energy, telecoms, or regulated sectors preferred)
* Strong understanding of regulatory frameworks and their impact on billing and sales operations
* Experience managing billing systems that support high-value commercial contracts and complex pricing models
* Ability to influence senior stakeholders and drive cross-functional alignment across business and technology
* Strategic mindset with hands-on capability to lead transformation and operational excellence
Benefits
* 5k car allowance
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
* Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
* A generous annual leave package of 26 days, which increases to 30 days four years of service (increases one day per year), in addition to 8 bank holidays
* A comprehensive healthcare plan through our company-funded scheme
* EVolve Car Scheme
* ShareBuy
About the Team
The Income team is responsible for the meter to cash process. Everything from meter reading, bill design, print and postage, cash collection, payment processing and debt collections sits within the Income department. We also make sure that we’re billing everyone that should be billed and we design new tariffs to reflect our services and affordability schemes to support our customers.
As Head of Sales and Billing you will play an integral role within the Income team shaping and delivering excellent customer service.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
About United Utilities
At United Utilities, our purpose is clear: we deliver great water for a stronger, greener and healthier North West. As a FTSE 100 company, we’re proud to provide services that respect the environment, support the regional economy and benefit society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you join a team that shares your vision or connect with colleagues across our networks, you’ll find a welcoming and supportive organisation ready to help you thrive.