The main responsibilities of the role are:
* Comply with Propertymark best practice and agreed Company Standards and procedures regarding all aspects of work.
* Answer the telephone in a prompt, positive, professional & friendly manner.
* Managing a portfolio of properties and taking full responsibility of our landlords’ investment(s), providing professional recommendations with regard the repair and maintenance of the property, offering guidance to ensure the investment is managed to protect the value of the property whilst complying with relevant legislation.
* Attending to property repair issues in a timely, organised, and pro-active manner and obtaining repair quotes/ estimates from contractors where required
* Liaise with tenants / contractors / landlords ensuring repairs are undertaken proactively and within a specified timeframe and all works orders are chased on a regular basis to ensure that contractors are completing works in a timely manner
* Process contractor bills for completed works in a timely manner ready for Accounts to make payments
* Ensure that we have sufficient funds from Landlords to cover larger works that are to be carried out, or were a property is vacant so there will not be any rental income to cover the cost of the works
* Keep landlords/tenants updated on all relevant matters.
* Arrange renewal of gas & electric safety certificates for managed properties in line with landlord’s requirements and legislation.
* Ensure any properties that require any kind of license have these in place.
* Ensure that records are kept of when Carbon Monoxide and Smoke Alarms expire and ensure they are replaced ahead of this date.
* Keep respective property files and computer records up to date.
* Ensure all relevant documentation such as, renewals, rent review comparables etc are added on to the system.
* Discuss any requests such as rent reviews, renewals, vacating procedures with the landlord promptly, giving guidance on legislation as required.
* Deal with notice received from tenants and issue them with checkout procedure letters and ensure they have instructions to return the keys to the correct office
* Book a checkout appointment into the Property Inspectors diary
* Liaise with the Property Inspector following a checkout and arrange the relevant quotes prior to the reletting of the property
* Deal with amendments to existing tenancies
* Handle basic account enquires from Landlords and tenants.
* Be aware of opportunities to promote other Mortimers / Ryder & Dutton Products & Services.
* Serve relevant notices on behalf of the Landlord with all the documents required to accompany the notice
* Ensure that Right to Rent checks are completed if a Tenant has a Time Limited Right to Rent and it is due to expire
* Provide sales leads to Mortimers / Ryder & Dutton residential offices.
* Be aware of opportunities to promote Insurance products such as Rent In Time and Tenant/Landlord Insurance.
* Ensure email is regularly checked for incoming enquiries & dealt with promptly.
* Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
* Work as a team to meet demands of the business and meet the Department KPIs
* Maintain and continually update personal knowledge of new legislation affecting residential sales & lettings market.
The hours of work would be 9:00am - 5:00pm Mon-Fri with a 1 hour unpaid lunch break and Saturdays on a rota 10am-2pm.
Salary: £25,000 plus commission