1st/First Line Support EngineerHybrid - Kettering£23,000 - £27,000Digitech are partnered exclusively with a fast-growing and innovative MSP. They have employed over 60 people within the technical team in the past 3 years and have no signs of slowing down.After a successful 2023 and with plans to onboard multiple new clients in the coming months, they are seeking multiple 1st Line Support Engineers to join the team.Responsibilities:Provide assistance to users through phone, in-person interactions, email, or by utilising a ticket management system.Offer support for computers, laptops, tablets, switches, smartphones, and various applications.Elevate issues to the appropriate support team as necessary.Conduct trend analysis to aid in the identification of problems.Collaborate with external vendors and third parties to support incident and TPM resolution.Requirements:3+ years of experience in a 1st Line Support position.Excellent communication skills.Experience with 365, AD, Group Policy, Windows, ITIL, DHCP, DNS.Ideally from an MSP, but not essential.Must be eligible to work in the UK.